After tens of thousands of conversations with business owners, we’ve concluded that one of the key determinants between thriving and struggling businesses is how appreciated customers feel. While that insight might seem fairly commonplace, what’s rare is discussion on how business owners go about making their customers feel appreciated. So, we reached out to some of the most loved and admired entrepreneurs and small business owners in the community and asked them to open up about how they show appreciation to their customers.

Alexandria McGill

1. Personalized Thank-You Notes: Sending a handwritten thank-you note after a project is completed can leave a lasting impression. 2. Client Appreciation Gifts: Small, thoughtful gifts such as organizing supplies, gift cards, or a book on organization can show gratitude. Read more>>

John Collazo

When I began working wedding events I quickly realized that most vendors didn’t genuinely care about their couples. I noticed that vendors were more concerned about the business transaction rather than making a genuine and true connection with their couples. Read more>>

Olamiposi Lawal

Impacting customer lives through their experience at Posi’s is the most important aspect of our operation. Showing Appreciation: The Heart of Posi’s Kitchen** Read more>>

Kim Perry

My customers are the most inspiring part of my business and any opportunity that I have to return the love and care they have shown me over the years, I will take. Read more>>

Ashleigh Henry

We love showing our clients how much we appreciate them, beyond the usual on and off-boarding gifts that are more or less expected by the style of clientele we serve. Read more>>

Roselda (N’Gozi) Mckee-Mathis

One of the key ways I show customer appreciation is by creating a supportive and non-judgmental space where clients feel comfortable discussing their traumas, fears, dreams, and aspirations. Read more>>

Arturo De Larrea

One of the best things Seven Stars Travel and Tours has done is to show appreciation to our traveler that choose to design their travel experiences with us. Read more>>

Chelsyea Berry

Well, since at home care is essential to maintaining the look we create in the salon, something I do regularly in my suite is giving my clients free travel size products. Read more>>

Tiffanie Clark

On Valentine’s Day, we had many orders. Flowers were everywhere and the phone was ringing off the hook. My 12 year old son came home from school and got right to helping me. Read more>>

Toya Messam

Olive Glow Esthetics can show their customers appreciation in various ways, such as: 1. **Personalized Services**: Offering personalized skincare consultations and treatments to meet individual needs. Read more>>

Erika Fox

As a business owner, I love spoiling my customers and hearing their excitement when their order arrives. I love connecting with each client and getting to know them, whenever possible, I get a sense of what they like and what the purpose of their purchase is. Read more>>