We were lucky to catch up with Toya Messam recently and have shared our conversation below.
Toya , looking forward to hearing all of your stories today. What’s been the best thing you’ve ever seen (or done yourself) to show a customer that you appreciate them?
Olive Glow Esthetics can show their customers appreciation in various ways, such as:
1. **Personalized Services**: Offering personalized skincare consultations and treatments to meet individual needs.
2. **Loyalty Programs**: Implementing loyalty programs that reward repeat customers with discounts, free services, or exclusive offers.
3. **Customer Feedback**: Actively seeking and responding to customer feedback to improve services and show that their opinions matter.
4. **Special Offers**: Providing special discounts, promotions, or packages for regular customers or during special occasions.
5. **Follow-up Communication**: Sending follow-up messages or emails after appointments to thank customers and check on their satisfaction.
6. **Gifts and Samples**: Giving out complimentary product samples or small gifts as a token of appreciation.
7. **Exclusive Events**: Inviting loyal customers to exclusive events, workshops, or product launches.
8. **Birthday Perks**: Offering special discounts or free services on customers’ birthdays.
9. **Referral Programs**: Encouraging word-of-mouth referrals by rewarding customers who bring in new clients.
10. **High-Quality Customer Service**: Maintaining a friendly, professional, and attentive staff to ensure a positive and memorable experience for every customer.
By implementing these strategies, Olive Glow Esthetics can create a welcoming and appreciative environment that keeps customers coming back.
Toya , love having you share your insights with us. Before we ask you more questions, maybe you can take a moment to introduce yourself to our readers who might have missed our earlier conversations?
Olive Glow Esthetics, Home of embracing your G.L.O.W. Our mission is to offer affordable beauty and skincare services while boosting the confidence of others.
Olive is my Grandmother name, she means a lot to me, she always made sure i embraced my G.L.O.W and believed so much in my brand before her passing. this was a great way to continue to have her along side with me and my brand, by naming my brand after her.
Here at Olive Glow Esthetics embracing G.L.O.W is finding the Grand, Lavish, Opulent, and Wonderful within yourself after all services with us.
After each service each customer will leave not only with a glow, but also education on how to take care of their skin.
We’d love to hear about how you keep in touch with clients.
At Olive Glow Esthetics, exceptional customer service is our top priority. We stay connected with our clients through email marketing, loyalty programs, and more. Maintaining this contact helps us build great relationships with our clients.
Any stories or insights that might help us understand how you’ve built such a strong reputation?
Social media is crucial for growing your small business. Platforms like TikTok, Instagram, and email marketing have significantly boosted my reputation in the beauty industry.
Contact Info:
- Website: https://www.oliveglowesthetics.com
- Instagram: Oliveglow_esthetics
- Linkedin: toyamessam
