After tens of thousands of conversations with business owners, we’ve concluded that one of the key determinants between thriving and struggling businesses is how appreciated customers feel. While that insight might seem fairly commonplace, what’s rare is discussion on how business owners go about making their customers feel appreciated. So, we reached out to some of the most loved and admired entrepreneurs and small business owners in the community and asked them to open up about how they show appreciation to their customers.

Olivia DeMontbreun

I think in general, I always want to lead with kindness. I knew when I started this firm that I wanted it to be rooted in kindness no matter what.
My clients are my number one priority and the relationships I have with them are what make my job as incredible as it is. I think the biggest way to show a client you appreciate them is just being upfront, honest, and thinking about what is best for them. In this industry, designers will receive discounts and I try to pass this discount along to as many of my clients as I can. I believe that by doing this it allows my clients to purchase more in the long run and makes them feel like Olivia DeMontbreun Interiors has their best interest at heart! Read more>>

Tina Wright

One of the best things I’ve done for a customer—and something that truly reflects how much I value them—happened just recently after I appeared on Talk of the Town Channel 5 in Nashville to promote my product, The Heel Sling™. As part of the segment, I offered viewers $10 off their purchase using the discount code NASHVILLE. It was a small way to say thank you and welcome new people into the community. Read more>>

Amy & Adam Hamilton

We love to send our clients a special Thank you gift shortly after booking. Read more>>

Rico Machette

We regularly host events such as school supply giveaways, free tattoos for veterans on Veteran’s Day, BOGO promotions, raffles, and weekly discounted sales. These events are our way of showing clients how much we appreciate and value their support. We’re committed to providing top-quality work at fair prices, and in return, we’ve been fortunate to earn loyal clients and steady referrals. Providing family-friendly, outstanding customer service is something we take great pride in. Read more>>

Lauren Patterson

I feel like the best thing I do for my customers is show love in general and give more than what they ask for. I want my customers to understand that yes what I do is for money but it’s more so a passion so I’ll always show up and show out. Read more>>