Our Storytime series is based on the premise that stories are one of the most powerful ways to learn and so this series explores topics we think matter greatly to the success of small business owners and artists and creatives. One of those topics is showing customers that you appreciate them because there is a vast body of research as well as countless anecdotes of how showing customers you appreciate them directly impacts the degree to which your business will succeed and grow. Below, you’ll find stories of how some very talented entrepreneurs have made their clients feel appreciated.

Kristina Held

At Held Architecture, we demonstrate our commitment to our clients by prioritizing their voices. We begin by attentively listening to their needs, desires, dreams, and aspirations. This understanding becomes the foundation that guides every aspect of the project. With this perspective, Held Architecture skillfully transforms each client’s unique story into a tailored building that perfectly reflects their vision. We consistently exceed expectations, ensuring that every detail aligns with what our clients need and deserve. Read more>>

Dulce Almario

We genuinely want to help our clients succeed. We offer a 360 support to them to make their product launch easier. Often times for start-ups, we find that they don’t necessarily know where to go for their needs outside fragrance. We are also very adpatable and we truly treat them as family and our partners. We value the relationships that we are creating with them. Our goal is to nurture them in the beginning and to continue to grow with them on their journey. Read more>>

A LeSha

The Mocha Body Bar will be in business on August 24th, 2025, for 5 years. One of the top things we’ve enjoyed as a company would defiantly have to be engaging with our customers! Our customers keep us going on our journey.

We love to surprise our customers with unexpected gifts, or random goodies. The Mocha Body Bar means so much to us, so we defiantly love showing appreciation any time we can. Read more>>

Gina Mari’

As an esthetician is it 100% my responsibility to understand my clients needs, goals and desires. This goes beyond skincare services and product sales. Truly understanding their personality and lifestyle greatly affects how I treat their skin. Designing specific services that will help them reach their goals is more than just assessing their skin. Understanding who they truly are will maximize long lasting results and gain their trust in the process. Send birthday and thank you cards! Remember the personal details of their lives while creating a safe space where they can be vulnerable. And most importantly…don’t oversell! My relationships with my clients are based on the long haul and not a quick turnaround. Read more>>