Brand loyalty is such a stale and detached way of referring to how much love your clients have for you and your brand. How much they love you often correlates very highly with how appreciated they feel – and while most business owners want to increase brand loyalty, we feel there isn’t nearly enough discussion about one of the key factors, making clients feel appreciated. So, we’re trying to connect with business owners and operators who are willing to share stories that illustrate how they’ve made their clients feel loved and appreciated.

Jenica Martin

I truly credit a large part of my success to my relationship with my clients. I am very adamant about letting my clients or potential clients know that I am their realtor for life. I pride myself on educating my clients and letting them know that I’ve got their back during the whole buy or sell process. Read more>>

Leigh Calvert

Showing appreciation for clients is a major consideration of mine when building my business. I have worked in the service based industry my entire professional career and understand the value in rewarding the ones who work with you, versus focusing your attention towards new inbound clientele. Read more>>

Deangelo Belle

One of the best things my company has ever done to show customers we appreciate them was during our “startup days”. We ensured that “customer experience” was thought of — throughout every system and process. From booking consultations, all the way to them receiving final content. Read more>>

DANIEL RIVAS

I work with a lot of brides and grooms and with that comes nerves from them on their big day. Most handle the nerves very well, but in the cases where I see they need help to make it through the day I step in and offer help. I have seen brides in the getting ready stage of the event and have found them alone and very nervous. Read more>>

LaToya Bass

I started this business with the intention of helping people and customer service being at the forefront of that. Whenever we sign a client, the first thing we do is purchase them an onboarding gift. It one lets them know that we are excited to support them and two lets them know that we really care about them and our relationship with them. We get gifts based on our conversations with them and based on their business values. Read more>>

Ashley Nichols

Because a session with me is considered a “luxury experience”, I make it a point to truly spoil my clients and make it something truly special. It starts about a month before their session when they receive a Pre-Session Boudie Prep Box in the mail with a bunch of goodies to help get them excited about their upcoming session and also a list of tips to help prep for their session with me. Read more>>

Abraham Gutierrez

One reason I love putting together orders is because I get to put other things besides the product they paid for in the package, mostly other art or little canvas pieces. When I was eighteen I lived on the top floor of a new set of apartments in my town. Read more>>

Amy Kuber

I absolutely LOVE connecting with customers. Motherhood has the ability to bring women together with a very raw and shared private experience (yes, that’s an oxymoron, but so true!). No one ever truly knows what to expect, and we tend to idealize becoming a mother, and think we will behave a certain way and have it all figured out on our own terms. Read more>>