After tens of thousands of conversations with business owners, we’ve concluded that one of the key determinants between thriving and struggling businesses is how appreciated customers feel. While that insight might seem fairly commonplace, what’s rare is discussion on how business owners go about making their customers feel appreciated. So, we reached out to some of the most loved and admired entrepreneurs and small business owners in the community and asked them to open up about how they show appreciation to their customers.

Ms. Camay McClure-Dunn

The best thing I do to show appreciation for my clients is solve their problem before they even pay me. Period. When someone books a consultation with me, I’m not showing up to “pitch a service.” I’m showing up to serve. In that first call, I listen like it’s my superpower — because it is. Read More>>

Melissa Rippy

For the past 11 years, it’s been our Thanksgiving tradition at the Rippy Agency to share a little sweetness with our clients! Each year, our clients get to choose between a delicious pumpkin pie or apple pie — our way of saying thank you for being part of our family. Read More>>

Cristie Field

As both a business owner and consumer, I know that the customer wants to feel appreciated. They want to know and FEEL like their purchase was meaningful and I want the interaction from start to finish to be authentic. Read More>>

Jessica Kirsch

I personally write thank you cards for every one of my clients any time they board with me. I also send their dogs home with a little goodie bag of treats, toys, or other items as a thank you so they can spoil their dogs at home after their boarding stays. Read More>>