After tens of thousands of conversations with business owners, we’ve concluded that one of the key determinants between thriving and struggling businesses is how appreciated customers feel. While that insight might seem fairly commonplace, what’s rare is discussion on how business owners go about making their customers feel appreciated. So, we reached out to some of the most loved and admired entrepreneurs and small business owners in the community and asked them to open up about how they show appreciation to their customers.

Mark A Silva

The best way to show a client I appreciate them is to do the best job I possibly can on their behalf. Making their project a major priority in my life. Read more >>>

Pilar Fisher

It’s incredibly important to ensure you know that your customers are people. They are human just like you & I, they have good days & bad days- as the seller, you never know what to expect with a customer & how they are doing that day. As owners, we are told that the goal is to make the transaction & ensure the sale. Read more >>>

Aaron Sorenson

At Horror Monger, creating a positive and personal customer experience is at the heart of everything we do. We treat every customer with respect and take the time to connect with our community. One experience that stands out was with a woman visiting from out of state for her father’s funeral. Read more >>>

iiiYansa Muse

Well, as a spiritualist, I was never comfortable with calling people customers…or even clients. I see people who come to me for divine guidance as children of The Divine, sent by their ancestors on divine appointment. Read more >>>