After tens of thousands of conversations with business owners, we’ve concluded that one of the key determinants between thriving and struggling businesses is how appreciated customers feel. While that insight might seem fairly commonplace, what’s rare is discussion on how business owners go about making their customers feel appreciated. So, we reached out to some of the most loved and admired entrepreneurs and small business owners in the community and asked them to open up about how they show appreciation to their customers.

Freya Padmore

As a tech nerd and systems fanatic, it would be tempting to say that a good client experience comes from seamless systems, tech that wows and automations that make everything function perfectly.

While they’re all big contributors to an amazing client experience, the one thing that I think can’t be replaced or replicated is the HUMAN TOUCH. Read more>>

Brittany Bishop

I truly believe that every client deserves a meaningful tattoo experience and a piece of art that lasts a lifetime. I take great care in understanding the story and significance behind each design, ensuring that every detail is thoughtfully executed. I’m deeply grateful for the support I’ve received throughout my journey, and as a way of giving back, I offer free or discounted sessions to those who have been a part of my growth. It’s my way of saying thank you and showing how much I appreciate each and every person who trusts me with their vision. Read more>>

Cortnee Stampone

One of the best things I’ve ever done for a client to show my appreciation was surprising them with extra digital images or portrait prints at no charge. Seeing their excitement and gratitude made it all worth it. I believe that photography is more than just a service—it’s about making people feel valued and celebrated. Giving a little extra is my way of saying thank you, and knowing it brings them joy fuels my passion to keep creating and giving back in meaningful ways. Read more>>

Marlon Ragin

For me, this journey is about much more than providing entertainment services—it’s about using creativity to uplift communities, celebrate culture, and build lasting relationships.

As a former President of the non-profit for Northwestern High School in Prince George’s County, MD, I’ve always believed in the power of giving back. That same spirit is deeply embedded in everything we do at NYCHI Production. We don’t just serve our community—we’re a part of it. We don’t just work in the community—we invest in it. Read more>>

 

 

 

 

 

 

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