If you aren’t growing, you are dying, but the hardest part about growing is maintaining quality. As you hire more folks, expand to new locations, industries, etc. it becomes increasingly challenging to maintain the high quality you provided to your clients when you first started. It’s an incredibly difficult problem and so we reached out to some phenomenal entrepreneurs and asked them to share their stories, experiences and insights on the topic with us below.

Nicole Marinello

As we continue to grow, my mom and I are constantly monitoring the quality of our items. Each shirt, cup, coaster, anything, is handmade by one of us. We work really hard to insure our customers are getting exactly what they want, when they want it. Maintaining high standards of quality is easy when you’re dealing with a perennial perfectionist. Every inch is measured and accounted for. If something is made and not up to out standards, we remake it without question and rush shipping in the event it causes a delay. We like to think of everyone as family. We wouldn’t distribute a product that we wouldn’t want for ourselves or our loved ones. Read more>>

Seidler Ziser

Maintaining quality as we grew was definitely a priority and a challenge. Many people believe that teaching services are difficult to standardize, especially in something as personal as Brazilian Jiu-Jitsu, where we work with everyone—from 3-year-old kids to 80-year-old adults, from professional athletes to those seeking mental health support or simply a fun way to stay active. However, in my experience, the more complex the service, the greater the need for a solid framework. Without it, it’s easy to lose consistency and quality as you scale. Read more>>

Isabel Bernal

When starting this business I really didn’t know what I was doing but had ran a business before but not for myself. Although I had run a business for someone else before, it wasn’t my own. One of the things that was important to me was to do my best and make sure I had a quality product! I always make sure to search high and low for the best and freshest products around. I wanted to make sure it would be affordable yet have the best and delicious boards to offer! Read more>>