We’re excited to introduce you to the always interesting and insightful Pamela Bowers. We hope you’ll enjoy our conversation with Pamela below.
Pamela, thanks for taking the time to share your stories with us today Let’s talk legacy – what sort of legacy do you hope to build?
What do I hope my legacy will be? Funny that this is the question being asked by Voyage; it’s a question I have been pondering a lot over the past year. I know that eventually, I want to retire. When you are the owner and “face of the company”, that’s a little harder than is sounds. Who will take over for me? Will my company be sellable? Who will take care of our clients if we fold?
When I named my company, I took heed to the great advice to not include my name in the title. That way, my company could be sellable in the future. Chaos Pros, LLC is a lot more appealing to a purchaser than Organizing with Pam. But in pondering my own future, the legacy inherent in Chaos Pros comes into play. I refuse to leave my clients floundering for someone to provide the organization guidance they need. It is my hope that when I am gone, my company will continue to be regarded as one you can trust for providing you with optimal organization for your home or office. 15 years in business combined with several 5-star ratings provide the historical proof that we are a company that walks our talk.
My legacy would be fulfilled if Chaos Pros, LLC continues to earn 5-star ratings and satisfied clients. We’re well on our way to that I believe.
Pamela, before we move on to more of these sorts of questions, can you take some time to bring our readers up to speed on you and what you do?
I am passionate about rescuing people and businesses from the control that clutter has over their lives and operations.
I was at a point in my life where I wasn’t sure where my career was going in 2005 when I answered a request through a website geared toward connecting Moms to support and help each other. This particular Mom needed help getting her office under control in preparation for the birth of her 3rd child and for the person who would come in and help her run her company. I not only completed the tasks originally requested, I left her with a Desk Manual to help the office help know the policies and procedures of the company. I remember telling this person, “This is the part I like–getting everything organized and running like butter. I don’t like the part that’s routine of an office job–preparing financial statements, paying bills, etc.” She said, “You should consider being a Professional Organizer.” That day was the most important pivotal point in my life.
Now I support individuals and business by helping them defeat their clutter chaos with an amazing team full of experience, compassion, and a fantastic work ethic who bring peace to our clients’ lives.
How’d you build such a strong reputation within your market?
While working in the corporate world, one particular company I worked for had 4 partners. All 4 were of the strong belief that customer relations were what made our firm successful. I have never forgotten that lesson. My clients are not just business relationships, they are friends. I have a handful of clients for whom I have been organizing for nearly 10 years. We have shared triumphs, disasters, weddings, funerals, and amazing times together. My company would not be here if it were not for the relationships we have with our clients.
Another way my reputation has grown gracefully is through our membership with the National Association of Productivity and Organizing Professionals (NAPO) and the NAPO-DFW Chapter. The networking opportunities there have afforded Chaos Pros the ability to have large teams when necessary, input on situations both good and bad, information on the latest trends in our industry, and so many amazing presentations from our guest speakers. A wise past President of NAPO made her message for the year, “Together We Are Better.” There is no truer statement.
Where do you think you get most of your clients from?
When I first started in this industry, NAPO was a great source of new business. As my business grew, I tried various business-building streams–print advertising, websites that connect clients with services needed, and networking. Now that we are established, approximately 75% of our business is referral-based. It is another testimony to how important relationships are to our success.
- Website: chaospros.com
- Instagram: ChaosPros
- Facebook: ChaosPros
- Linkedin: linkedin.com/company/chaos-pros-llc
- Twitter: ChaosProsLLC
- Youtube: 1organizedchaos
- Other: Pinterest: chaospros