We were lucky to catch up with Levi Siegelman recently and have shared our conversation below.

Levi, appreciate you joining us today. Let’s go back in time a bit – can you share a story of a time when you learned an important lesson during your education?

One of the most impactful lessons I learned in school came from a seventh-grade project where I had to research prices for soap-making supplies. I was struggling to compare prices until my teacher realized my difficulty stemmed from not knowing how to make phone calls. She sat down with me, helped me write a script, and taught me phone etiquette. This lesson in communication was invaluable and came full circle years later when I had to teach an employee how to handle customer calls.

One morning, I asked my employee, Jake, to call a customer and confirm details for a moving job. Jake made the call but quickly got flustered when the customer gave him additional information, and he didn’t know how to handle it because it was off script. I guided him through it, reminding him to always take notes and stay adaptable.

This experience underscored the importance of effective communication and adaptability, which have been crucial in my business. Whether it’s coordinating a move or ensuring customer satisfaction, these skills have helped me provide a smoother, more reliable service. Customers may be in a high stress situation with moving, and this story highlights how foundational lessons can shape and improve our professional lives, ensuring that we can handle any situation with confidence and poise and help our customers as we adapt to the circumstances of moving day.

Great, appreciate you sharing that with us. Before we ask you to share more of your insights, can you take a moment to introduce yourself and how you got to where you are today to our readers.

My name is Levi Siegelman, and I founded Levi’s Movers. My journey began with a single pickup truck moving a couch and has since expanded into a fleet of trucks with a crew of dedicated, customer-focused movers and support staff. We are a small dynamic company that thrives on teamwork and mutual respect. In a recent review, our customer shared his delight in the positive comments and praise for the boss he overheard from the moving crew, which is the highest compliment I could aspire to receive as it demonstrates to me the significance of treating both our employees and customers like family.

Our company specializes in supporting people through one of life’s most stressful transitions.  We know that moving day can be hectic, with multiple issues surfacing simultaneously. We strive to transform each move from a stressful experience into one filled with smiles, attentive listening, and composure. We handle each move with care ensuring that every facet of our service is smooth and delivers the highest level of professionalism.  Our natural display of empathy and customer support is what sets us apart from our competition.

Our goal is to provide movers who are capable, competent, and composed, leaving our customers confident that their move will be well-managed and their belongings in the best hands.

We always aim to deliver an A+ experience, a mindset developed during my high school wrestling days, where perseverance and discipline were key. My background in wrestling as well as rock climbing has honed my ability to stay calm and problem-solve in stressful situations. Additionally, my experience as an Eagle Scout, which included doing “a good turn daily,” greatly furthered me in my commitment to being prepared and providing excellent service in any circumstance.

Establishing Levi’s Movers has allowed me to continuously exercise my service skills as well as develop my leadership ability with my crew. The growing reputation of Levi’s Movers, with over 750 5-star reviews across various platforms, assures potential clients that when they choose us, they are choosing a professional company dedicated to excellence, empathy, and making their moving experience a stress-free and smile-filled experience :)

Can you open up about a time when you had a really close call with the business?

This story exemplifies resilience and marks a pivotal moment for Levi’s Movers. One morning, I arrived at a job site to find our head crew lead, let’s call him Jim, looking pale and pacing the sidewalk. When I asked what was wrong, he pointed to the truck. I saw a large hole in the roof. I grabbed a granola bar and a bottle of water, and approached him. “Take a deep breath, Jim,” I said. “It’s going to be okay. This is why we have insurance. Here, drink some water and sit down.”

We managed to rent another truck and get through the day, fulfilling our promise to handle moves with a smile, no matter the circumstances. However, the following day, two movers didn’t show up for work. To make matters worse, someone claimed we had hit their car, and we received a notice in the mail about a lawsuit. It was time for me to take my own deep breath. As a new company with only one truck, I didn’t know how we were going to make it through this crisis. Losing 50% of our employees overnight and facing a lawsuit, I feared it might be the end.

But it’s in moments like these that we discover our true resilience and commitment to our values. I didn’t know how we were going to cover the moves or get a new truck, but I felt a shift inside me. I was determined to figure it out. I rallied our remaining team, and reinforced our core values of honesty, integrity, and communication. We were transparent with our clients about the situation and assured them we would still meet their needs.

Despite being a moving company temporarily without movers or trucks, we pushed forward. I leveraged my close ties with the community and industry contacts to find temporary help and equipment. Our dedication to our core values helped us through the tough times. The transparency and integrity with which we handled the situation strengthened our relationships with clients and our reputation.

Levi’s Movers has earned over 750 five-star reviews on our various platforms. When someone asks why they should choose us, I explain that we strive for perfection, and our moves and reviews reflect our commitment to excellence. However, it’s not our perfection that earns us such great reviews. It’s that we take responsibility when things go wrong. We rely on our core values of honesty, integrity, and communication to stay in contact with our customers and take responsibility for all aspects of our work.

There have been other significant challenges in the business, but each one reinforces my belief that, whatever the problem, we will make it through and come out the other side stronger. Our commitment to our values has built a foundation for long-term success.

Through every challenge, I’ve learned that maintaining a positive outlook, supporting our team and our customers, and staying true to our principles are the keys to overcoming any obstacle. Whether it’s managing moves with a smile or dealing with unexpected crises, Levi’s Movers is committed to making each day better than the last while improving our skills and the services we provide.

Does your business have multiple or supplementary revenue streams (like a ATM machine at a barbershop, etc)?

In addition to running Levi’s Movers, I also manage a successful vacation rental property in Gulf Shores, Alabama. Our “Coastal Paradise” Airbnb offers a luxurious beachfront experience with stunning views and modern amenities. This supplementary revenue stream not only diversifies our income but also leverages my skills in customer service and property management.

Moving can be one of the most stressful experiences people go through. To alleviate this stress, we strive to make every move as smooth and hassle-free as possible. Additionally, we offer our customers a chance to decompress by providing a relaxing beach vacation at our Gulf Shores property, allowing them to enjoy much-needed downtime after the challenging experience of moving. You can find more details about our property (https://www.airbnb.com/h/coastalparadisegs).

Levis Movers and our “Coastal Paradise” Airbnb property in Gulf Shores, Alabama, complement each other by addressing both the practical and emotional needs of our clients. Moving is often one of the most stressful life events, and we aim to make it as smooth and hassle-free as possible with our professional moving services. To further support our customers, we offer a serene and luxurious beach vacation rental where they can relax and unwind after their move. This synergy not only enhances customer satisfaction but also provides a holistic approach to managing life’s transitions.

Contact Info:

• Website: https://www.LevisMovers.com
• Instagram: https://www.instagram.com/levismovers/?igsh=MnBzaDBhdjRhZWIz&utm_source=qr
• Facebook: https://www.facebook.com/levismoversatlanta
• Yelp: https://www.yelp.com/biz/levis-movers-atlanta-3?utm_source=ishare
• Other: Nextdoor: https://nextdoor.com/pages/levi-siegelman-atlanta-ga/?init_source=org_pages&utm_campaign=1719258983016