We recently connected with Josephine Villasenor and have shared our conversation below.

Josephine, looking forward to hearing all of your stories today. Getting that first client is always an exciting milestone. Can you talk to us about how you got your first customer who wasn’t a friend, family, or acquaintance?

Hi I started my company in 2017 and I had clients coming to me from my previous job. They loved my customer service and it started all with the special making if Aztec Bats and a Pinata. From there word by word of how prompt and easy it was too work with me that I started too get more and more clients.

Awesome – so before we get into the rest of our questions, can you briefly introduce yourself to our readers.

Hello, My name is Josie and I have been in the balloon creating, Party Supplies, Party Rentals and Event planning industry for 29 years now. I fell in love with creating unique balloon decor for clients and seeing their reactions.

There are times that clients don’t know about helium shortages or latex balloon shortages and they get confused and I have too explain to them that helium is a byproduct of oil extraction but latex is an natural resource from the Rubber Trees but sometimes we forget that you have too replant those trees and it takes time for them too grow and give us the sap too create the latex.

What sets me apart is my customer service and my knowledge is of an expertise that has been in this industry for a very long time and ai love everything about it.

Making an event one of an kind for your client and seeing that twinkle in their eyes when you have finished putting everything into place, you know you did a great job for them.

Have you ever had to pivot?

During the Covid-19 lock down my business pivoted to help the American Red Cross. Long Beach CERT, to which I am an Volunteer to these organizations.

For American Red Cross, we helped hand out food too students and thier families along with the community.

For Long Beach CERT. I was able to help the community with The Health Dept by leading the vaccine check-in places.

I had shut down my business too help the community and I am forever grateful too have had that opportunity. I’m always giving back but when you have the community rally behind you and support your business it’s amazing.

Can you share a story from your journey that illustrates your resilience?

Being in the industry for so long people tend too forget you are even here and sometimes you have too remind them by showcasing your talents.

What also helps is knowledge and for me that is going to balloon classes, to balloon conferences, getting certified and by meeting other balloon professionals. This is what helps me too be able too stay in this industry and too create new and exciting decor.

Contact Info:

• Website: longbeachballoons.com
• Instagram: longbeachballoons
• Facebook: long beach balloons & more
• Twitter: LB_BALLOONS
• Yelp: Long Beach Balloons & More LLC

Image Credits
I took the picture