If you aren’t growing, you are dying, but the hardest part about growing is maintaining quality. As you hire more folks, expand to new locations, industries, etc. it becomes increasingly challenging to maintain the high quality you provided to your clients when you first started. It’s an incredibly difficult problem and so we reached out to some phenomenal entrepreneurs and asked them to share their stories, experiences and insights on the topic with us below.
Joseph Weeks

In the auto Detailing industry, Quality control is one of the highest priorities behind safety and honesty. As L&L Detailing continues to grow we have decided to prioritize quality over profits. What this means for us is that we do not focus on volume. We have set up some guidelines that allows for growth while maintaining the level of service and quality we are dedicated to providing each and every client that chooses to book with us. Read more>>
Ashley Lewis

Here at Good Vibes Lounge, we try to make each experience better than the one before. We host and organize several events per month such as sip and paint, comedy shows, themed nights, etc as well as relying on our customer base to let us know what they would like to see brought to the city so we can host it at Good Vibes. Our number one goal always is to provide outstanding customer service Read more>>
Jamey Gresham & Margaret Boyce

As a small business, one of our differentiators is the fact that we take great care in the quality of our handbags. We source only the best materials and we work directly with our manufacturers to make sure that all of our products are up to our standards. We don’t have the luxury yet of having a household name that is synonymous with well-known quality, so we have to ensure that every bag that leaves our manufacturer is in the best shape it can be. Read more>>
Jomely Breton

When people think of quality control often they think of a product business. Actually, quality control is equally as important for us who provide services to other companies. Empire Bay Marketing was growing at a steady pace, this made it easy to maintain a balanced schedule. One summer this took a turn and we began to obtain new clients at a rapid pace, normally you would think that this is amazing but it can lead to chaos. We began to notice that our clients were asking for things like, “I want to make sure that x individual works on my account”. Read more>>
Tiara Crutch

Understand your customer expectations , establish your reputation , manage cost effectively and meet or exceed industry standards. If your business consistently delivers what it promises, your customers are much more likely to sing your praises on social media platforms. This not only helps drive your brand awareness, but it also creates the much-desired FOMO effect, which stands for “Fear of Missing Out.” Social-media users that see your company’s strong reputation will want to become part of the product or service you’re offering, which can boost your sales. Read more>>