If you aren’t growing, you are dying, but the hardest part about growing is maintaining quality. As you hire more folks, expand to new locations, industries, etc. it becomes increasingly challenging to maintain the high quality you provided to your clients when you first started. It’s an incredibly difficult problem and so we reached out to some phenomenal entrepreneurs and asked them to share their stories, experiences and insights on the topic with us below.

Gabriel McPherson

The main key to a quality business is being authentic. You attract not quantity, but quality this way. Quantity only makes you look good while quality ensures that you’ll stay good. As a consumer, I look for quality in a business and a business owner. Quality products, cleanliness, customer service and marketing are some things that will attract me. Read more>>

Ra’Mone Marquis

My quality is based on my authenticity. This includes the way I talk, and the verbiage used. It is in my ability to be vulnerable naturally and not forced. Ensuring that I am sharing my triumphs as well as my traumas, with raw passion…no matter how uncomfortable. My ability to utilize my personality and education effortlessly, allows my supporters to always go on an unpredictable and enjoyable ride. Read more>>

Sarah Edwards

I’ve always lived by the saying “Quality over Quantity”. It truly speaks for itself and is something I have always strived for within my life and business. I found myself over the years becoming a perfectionist with my own work and wanting to deliver the best product to each and every client. Although, there’s no such thing as being “perfect” but there is such thing as bringing true quality to the table. The older I get and as times change, I see that “quality” in customer service continues to dwindle unfortunately. Read more>>

Raven Rajean

Quality is the foundation of Raven Rajean. Every piece is designed, patterned, cut, and sewn one at a time for each individual client. We thrive on quality in an industry that promotes fast fashion and do so with the intentions of educating our consumers on the luxury of of transitional garments that last thought time. Quality over quantity has always been a priority, when you are confident that your garments are able to withstand life’s challenges, then those emotions exude through you. Read more>>

Jason Watters

First and foremost, we focus on our employees and their well-being. If employees are not proud to represent the company, don’t feel heard, or don’t have the necessary tools to do their job well, it affects the end client. The employees are the ones vital to having a successful client experience or a failed client experience. Keep your employees happy, pay them well, and keep surprising them with incentives. You will gain their loyalty and they will gain you clients. Read more>>