After tens of thousands of conversations with business owners, we’ve concluded that one of the key determinants between thriving and struggling businesses is how appreciated customers feel. While that insight might seem fairly commonplace, what’s rare is discussion on how business owners go about making their customers feel appreciated. So, we reached out to some of the most loved and admired entrepreneurs and small business owners in the community and asked them to open up about how they show appreciation to their customers. 

Christine Cunningham

I often say that 28 Litsea has the best and most thoughtful customers. They have shown their love for the brand, not only by their orders, but through emails, reviews and comments throughout social media. It’s incredibly important to me to show my customers that I appreciate them. Running a small business can be extremely challenging and there is so much competition out there. Read More>>

Caleb Paull

Sometimes we overthink or over-complicate the idea of radically sincere, deeply human appreciation and generosity toward our clients, partners, or team members. It is not about the size or dollar amount, but the heart and intention behind it. It’s about attention to the small details; noticing the preferences or interests of others and taking action on it. What does that mean? Simple… Read More>>

Ruth Hillman

I really care a lot about my customers. I see each and every single one of them as person who has chosen to spend their hard earned money on my artwork. I don’t do little things for them so they come back to buy from me, I do little things because I am truly honored they they have chosen me. Read More>>

Emmanuel Gallegos

When you start working in this industry you think the main goal is to create great commercials or great social media campaigns, but when you start becoming the point of contact, and start having to work directly with clients you realize this one thing. Read More>>

Antoine Cantarel

This is our 15th year in business, and Antoine is taking the time this year to get out of the office and go visit the customers who have bought the thousands of ovens we’ve sold over the years. Read More>>