After tens of thousands of conversations with business owners, we’ve concluded that one of the key determinants between thriving and struggling businesses is how appreciated customers feel. While that insight might seem fairly commonplace, what’s rare is discussion on how business owners go about making their customers feel appreciated. So, we reached out to some of the most loved and admired entrepreneurs and small business owners in the community and asked them to open up about how they show appreciation to their customers.

Kiolli Sydnor

I show my appreciation for my clients in several intentional ways. One of the main ways is by accommodating their schedules and giving them priority access to book future appointments. Read more>>

Devin Vance

I’ve found the most meaningful way to show appreciation is through consistency – showing up on time, doing exactly what we promised, and delivering results that exceed expectations. Clients feel that, and it builds real trust. Read more>>

Katina Curran

One of the best ways I’ve found to truly show a customer appreciation is by slowing down long enough to really see and hear them. Not just a quick “how are you,” but pausing, making eye contact, and listening for what they actually need whether that’s help, encouragement, or simply someone acknowledging them. Read more>>

Cleopatra Bonny

In my sole opinion, the best thing I can do to show a customer that I appreciate them is coach them along the way. I still keep in contact with past clients, always share words of encouragement and tips to further the growth of their brand. I think the greatest appreciation gift Royale Graphics has to give is a friend in business. Read more>>

Amy Knapp

Customers at SM5 Candle Co. Are guests who become friends of SM5. We treat people with kindness, respect and explore them. As a home fragrance company we understand how people want to smell, or have their chosen space smell like. We work with them to curate their space, or how the fragrance makes them feel. Read more>>