After tens of thousands of conversations with business owners, we’ve concluded that one of the key determinants between thriving and struggling businesses is how appreciated customers feel. While that insight might seem fairly commonplace, what’s rare is discussion on how business owners go about making their customers feel appreciated. So, we reached out to some of the most loved and admired entrepreneurs and small business owners in the community and asked them to open up about how they show appreciation to their customers.

Betsy Lewis

One of the best ways we show a client how much we appreciate them came during a removal that turned into something very special. Nicole and Jimmy called us out for a bee removal, but Nicole wasn’t content to just watch from the sidelines, she wanted to be part of it. Read More>>

Barbra Wollner

I connect with clients on special days, like birthdays or holidays, but also go above & beyond to ensure a smooth buying or selling process. On the seller side, I have done everything from meeting contractors to cleaning a home to watching children as potential buyers are going through the house. On the buyer side, if I can’t find it, I will create it. Read More>>

Sarah Chisholm

There’s this story that comes to mind that highlights our company’s approach to customer service. I received a very angry email via the contact-us form on our website from someone who went to a bakery with a similar name to Wild Rye. They expressed their frustration with the pastries they bought and really let their frustration be known. Read More>>

Todd McKay

In the merchant service world it’s important to transparent when developing a relationship with a client. Read More>>

Kourtnii Clark

We believe in giving back to the community, we’ve donated thousands of dollars to charities, we’ve paid electric bills, given out food, toilet paper, toiletries, beds, clothes, gifts for struggling families during Christmas and we even do animal rescue/rehabilitation on the side. We would be nothing without our community and prioritize helping people directly who need it. Read More>>

Levalle Massie

I’ve had a customer who’s been supporting me since the very beginning – always showing love and consistently ordering from my brand. Recently, they ordered two hoodies, and to show my appreciation for their loyalty and support, I gave them a discount and threw in a free hoodie. Read More>>