After tens of thousands of conversations with business owners, we’ve concluded that one of the key determinants between thriving and struggling businesses is how appreciated customers feel. While that insight might seem fairly commonplace, what’s rare is discussion on how business owners go about making their customers feel appreciated. So, we reached out to some of the most loved and admired entrepreneurs and small business owners in the community and asked them to open up about how they show appreciation to their customers.

Murda Da gal dem

We promote up-and-coming, business owners and entrepreneurs for free Read More>>

Danielle Apparito

At Southwest Treasures, we love showing our customers how much they mean to us. Every order includes a small gift and a handwritten thank you note – it’s our way of sending a little extra positivity and thanks with each of our packages. For our regulars, we like to occasionally go the extra mile and surprise them with something special chosen just for them. Read More>>

Marquis Williams

For showing my customers my appreciation, I gave away some free merch and key chains at vendor events. Read More>>

Celi V

The other day, I was talking to a colleague about how far I like to go for my clients, and I remembered a moment that really stood out. I once painted a closet for a client — yes, literally painted it! She was a sweet lady who had recently lost her husband and was in the process of downsizing. Read More>>