After tens of thousands of conversations with business owners, we’ve concluded that one of the key determinants between thriving and struggling businesses is how appreciated customers feel. While that insight might seem fairly commonplace, what’s rare is discussion on how business owners go about making their customers feel appreciated. So, we reached out to some of the most loved and admired entrepreneurs and small business owners in the community and asked them to open up about how they show appreciation to their customers.

LaKia Moore

The best thing I’ve ever done for a customer is give a lot of pieces away! I had a customer hang out at my table and help me gain sales for a few hours. We laughed joked and she even bought me lunch. Read more>>

BG Greer

Me and my other partner Kris Greer, have been podcasting for a little over a year and we had been discussing what could we do to make a difference not just for ourselves but for others who are small business owners as well. Read more>>

Jason Johnson

I am so thankful for all my customers and It makes me feel special that they decided to shop with me out of all the millions of clothing brands out there. Read more>>

Kathy Henthorn

I know everyone says they go the extra mile – but we really do. Our phones are on 24/7/365 and we answer them. We always have the customer’s best interest at heart. Read more>>

Faryal Ahmed

We want people to feel seen and valued when they get a cuppa chai from Chai Street & Co. — that’s Pakistani hospitality for you. Even if it’s not on our menu we will try to accommodate it if we can. Read more>>