After tens of thousands of conversations with business owners, we’ve concluded that one of the key determinants between thriving and struggling businesses is how appreciated customers feel. While that insight might seem fairly commonplace, what’s rare is discussion on how business owners go about making their customers feel appreciated. So, we reached out to some of the most loved and admired entrepreneurs and small business owners in the community and asked them to open up about how they show appreciation to their customers.

Vanessa Lill

 

I always try to go the extra mile for my couples, and that can be shown in the little things – like sending them a few printed images as a gift after their elopement day to enjoy in their home – or in the bigger things like I’m about to share…. Read more>>

Jerry Mitchell

My company, Jet King International, is a luxury travel concierge service specializing in booking Private Jet travel for celebrities, professional athletes, C- level executives , and other high net worth individuals. Read more>>

Bonnie Aunchman

I show customers I appreciate them with fun “experiences” instead of gifts. Being in the creative industry ~ I always feel like I have to “bring” on the creativity! Fun things I do is to send an Ice Cream Truck to a Photo Studio I work for. I send to their business around lunch time. It’s one of my biggest gift hits! (& it’s such a cost affordable gift. Read more>>

Chauntology Speaks

I feel so strongly about client appreciation that I’ve built it in to my core values and business structure. Each of my services is tailored to the specific needs of the client so they can get exactly what they need, exactly the way they need it. For example, I’ve adjusted the framework of a program to meet the specific needs of a particular group, Read more>>

indsey Maroun

We continuously go above and beyond to help US active military members move their pets abroad. We offer them discounts and flexibility. I cannot tell you how often people try to book their own pet’s travel, then call us frantic because the airline just rejected their pet at the check in. Military members typically do not have much travel date flexibility, meaning they need to figure out what to do with their pet immediately. Read more>>

Mandy Liz

Customer appreciation is one of my favorite parts of running a business. I love finding ways to surprise and delight my brand photography clients, and to exceed all their expectations of working together. One of the best things I’ve seen for customer appreciation is to host an in-person, exclusive event for them only. This can be a networking event (if you serve business owners) or a fun, personal event. Read more>>

Lynn Ramsey

Customer appreciation is big for me because I wouldn’t be who I am without my people.. I like to show my love for the people who support me by having things like customer appreciation week, treating them to a free lunch or dinner, offering free holiday dinners, raffles for a free service. Read more>>

Al Williams

Well, the best thing we’ve ever done to show our customers appreciation as a new small business, Th3 Link Ag3ncy, Corp. and it’s affiliates: Chocolate Travelers, LLC and Get It Twisted Haircare sponsors a month of free services for each and every customer, during the holiday season. For all our monthly subscription subscribers. Read more>>

Angela Shipps

I am so blessed to have the best people I know on my client list. I have been a wedding photographer for 20 years. The photography industry has an ever changing life of it’s own. I studied photography in college more than 2 decades ago before the digital camera era began. Once I graduated from Central Missouri State University, I immediately started my photography business. Photography was a different industry at that time. Read more>>

Melissa Vincent

I always go above and beyond for clients. First and foremost I want them to feel at home and comfortable. I try to think of everything from how the client feels inside to simulating their senses external with things like relaxing candles and soothing hot towels. Additionally, I always leave out treats they can take home like gourmet tea and candy. Read more>>

Miranda Savage

When I finish a project I like to give my clients a gift! This is my way of saying thank you for trusting me with your home and creating a space you will love for many years to come. In design, we spend a lot of time with our clients and really get to know them, and their family, well over the months we work together. To say thank you, I hand pour a scented candle and personalize the votive with something that is unique about them. Read more>>