After tens of thousands of conversations with business owners, we’ve concluded that one of the key determinants between thriving and struggling businesses is how appreciated customers feel. While that insight might seem fairly commonplace, what’s rare is discussion on how business owners go about making their customers feel appreciated. So, we reached out to some of the most loved and admired entrepreneurs and small business owners in the community and asked them to open up about how they show appreciation to their customers.
Jamilah McCluney
My business is based solely on the relationships that I build with my clients and the value that I provide to them. As an appreciation for their trusting me with their business, I often send them birthday and Christmas gifts each year. It’s always a surprise to them when they receive a box of specialty cookies are cocktails as a gift. Read more>>
Didi Divinity
At DidiDivinity we appreciate our customers so much, we offer low shipping cost, expedited shipping, same day deliveries, we keep our prices affordable, and we will deliver to your front door if it’s an item that you need immediately. It’s our pleasure to cater to the needs of our beautiful customers. Read more>>
Zarina Aure
When I first started my business, I would hand write every single thank you note to each of my customers because I wanted them to feel connected not just to the brand and products, but to the person behind it as well. Read more>>
Nikki Hunter
I have given away several things and services to show customer and client appreciation. We can start with free photo shoots, free clothing and free interviews. In my other line of work. I have also giving away a free credit package so that a needy family is able to move into their new home. Read more>>
Sherlynn Davis
The financial space is generally a career field where patience, and kindness aren’t often on display. Most tax and business professionals are task oriented and have a limited tolerance for matters of the heart. At its inception I wanted to ensure that myself and my firm would set a standard of listening to our clients so that we would be intuitive in how we delivered services to them. I set the standard for the firm in making sure that I always listen, with compassion, and approach each case with an intention to seek out the best possible solutions for my clients as it pertains to their tax situation. Read more>>
Emily Frisella
Customer appreciation is key and is the absolute life blood of your business. Without them, you don’t have a business so why would you not show appreciation for them? I wrote an entire book called “Relationships First- People, Passion & Profits” and it is based around building relationships with your customers, staff & vendors. Appreciation doesn’t have to mean these great big over-the-top gestures. Read more>>
Adrienne Smith
Customer appreciation is honestly my number one focus at Destination Gleaux. I am always giving tokens of appreciation throughout the year including free product and service giveaways. Each year between Christmas and the New Year I have a holiday raffle. The winner receives free facial services for the entire upcoming year. Read more>>
Janna Lanier
The best thing I have given a client of mine was a free hairstyle. I completed the style my client wanted to pay and I surprised her and told her thank you for being loyal to my business the hairstyle is on me. Read more>>
lorna schlegel
I love being able to talk with people during local market events it gives me the opportunity for open discussion with a customer or customers to share my knowledge as an herbalist and being a tea specialist. All my blends are crafted for a specific health need in mind to help heal you naturally, but you don’t need to drink it for that purpose you could be that person that just loves the flavor combination. Read more>>
Carolyn Clement
Working for Starbucks was one of the best experiences I had in terms of understanding what creates customer loyalty. It’s how you make people feel that brings them back – it’s not about the coffee. Read more>>