We were lucky to catch up with Moh Yakubi recently and have shared our conversation below.

Moh, thanks for joining us, excited to have you contributing your stories and insights. Can you open up about a risk you’ve taken – what it was like taking that risk, why you took the risk and how it turned out?

If you speak to many successful people then most will tell you about the hardship they had to go through to make it where they are at right now. To me one of the biggest risks was restarting my career in a different field than I though I would be in. My family and I fled Baghdad, Iraq, the country I was born an raised in for 18 years, and went to Jordan after the USA/Iraq war in 2003. I have studied computer engineering for 4 years in Amman, Jordan while applying for refuge. When my family and I realized we can now leave Jordan and be in our new home in United States many decisions had to be made. The most life changing one for me was whether I should continue my degree of computer engineering in Arizona State University or start from scratch and do Dentistry which has always been my dream. You might ask why I did not do that from the get-go in Jordan? The answer for that is very simple, money. For my family to afford paying for dental school in Jordan was twice as expensive as it was for computer engineering. When I got to discuss this with my older brother on what should I do and which career to choose because the dental path would take 9 years, a combination of bachelor and post grad. while computer engineering would be couple of years. I very well remember his answer while sitting on the recliner chair telling me that I should not compare the few years difference it will take me to get my degree but the time after and how I will be doing this job for a long time. It was then when I decided to pursue dentistry and 13 years after I can easily tell you that the risk was worth it and it was one of the best decisions I have ever made.

Moh, love having you share your insights with us. Before we ask you more questions, maybe you can take a moment to introduce yourself to our readers who might have missed our earlier conversations?

As a dentist and one who loves music I found in my early career that I enjoy both so much and always wanted to create a way to connect the two, after few months in 2018 I have made my first dental parody and the respond from people was above and beyond my expectations. 4 years in my career I have found that my goal became to promote oral health globally using my social media platforms and I do so by creating dental parodies and funny education dental videos and all I can say is people really enjoy it. On the other hand, I had the pleasure working 4 years with Heartland Dental to develop multiple skills as a dentist to be able to provide many aspects of dentistry to my patients in Arizona. I also tell people that my patients are not only the ones who come to my clinic but the it is every person that I can have an impact on in person and virtually.

Can you share a story from your journey that illustrates your resilience?

Can you satisfy everyone? the answer is clear and simple, No you can’t. And that is easily said in the field of dentistry. Every day my goal is to give every single one of my patients a trust that when I am providing a treatment it would be the same treatment I would do for my family or myself. I also warranty my work for multiple years because I know what I am doing and I know the quality I provide every time. But no matter what I do I know there will be some unhappy patients. One time there was a patient who yelled at my business assistant and he thought I did not see or hear that, and he was right, but my team told me about it. I went to the patient and I dismissed him from our clinic. You see it is not about the action I took it is because he differentiated between her and me. Some patients react to the dentist with more respect than other team members and that is one of my pet peeves. I do not allow that kind of behavior because we are all equal and all should be treated with respect, It should never matter whether I did more years of education or less, everyone should be treated with respect. My team was shocked that I stood by them and I told them that without them I am nothing. Right after the patient was dismissed every single one of us was able to move on and take care of the rest of our patients because like I said earlier, our patients are our family. We have to provide a top quality experience.

Any advice for growing your clientele? What’s been most effective for you?

Like I said earlier patients want the best experience and some even want the most advanced technology. What my team and I do is live by these two. I am always making sure to staying on top of my continuing education courses to provide my patients with the most advanced dentistry. My team communicate with each other and with patients in a positive manner and always there helping each other. I know you are wondering how does this help grow my clientele but hear me out. There are many marketing strategies with different dollar signs attached to each one of them to help bring more patients to the door but the most rewarding and inexpensive tool of all is word of mouth. If your patients had an incredible experience with their dentist what do you think they will be telling their friends if they were asked whether they would recommend us or not?

This is why reviews on google for example is great and all but to me if my friend told me to not see this dentist I will not go to see that dentist even if he or she had hundreds of five star reviews. Word of mouth is a very powerful tool. This is why everyone should provide the ultimate experience for their patient. Creating one that you would enjoy if you were the patient yourself and by doing so you will see a gain of more and more patients .

Contact Info:

• Website: www.singdontist.com
• Instagram: https://www.instagram.com/singodontist/?hl=en
• Facebook: https://www.facebook.com/singodontist
• Linkedin: https://www.linkedin.com/in/moh-yakubi
• Youtube: https://www.youtube.com/user/theone8720