Alright – so today we’ve got the honor of introducing you to Katrina Kelley. We think you’ll enjoy our conversation, we’ve shared it below.

Hi Katrina, thanks for joining us today. Crazy stuff happening is almost as certain as death and taxes – it’s technically “unexpected” but something unexpected happening is to be expected and so can you share a crazy story with our readers

One of the craziest and most unforgettable moments in my business happened while running **Cigar Bella**, my live cigar rolling entertainment company. We provide **luxury cigar rollers for weddings, corporate events, private parties, golf tournaments, brand activations, and high-end celebrations** across the country, so every event is different — but one event truly reminded me how unpredictable entrepreneurship can be.

We were hired for a luxury event where the client wanted a unique, interactive experience for their guests. Our **female cigar roller** arrived beautifully dressed, professional, and ready to hand-roll premium cigars on-site. Everything was supposed to be simple: create a gorgeous cigar rolling station, engage with guests, roll cigars live, and give everyone a memorable experience.

But right before the event started, there was confusion with the venue about where the cigar rolling station could go. One person said we could be in one area, another said we had to move, and suddenly we were trying to relocate the entire cigar rolling display while guests were arriving. At the same time, the client was stressed, the venue was strict about smoking rules, and I had to calmly manage everyone while making sure Cigar Bella still looked polished and professional.

In that moment, I felt every emotion a business owner feels: stress, pressure, embarrassment, determination, and the need to problem-solve fast. I knew that no matter what was happening behind the scenes, the guests could not feel the chaos. They needed to see a luxury cigar rolling experience, not the stress it took to create one.

So we adapted quickly. We repositioned the station, explained that the cigars could be hand-rolled as keepsakes if smoking was limited, and turned the whole moment into an elegant educational experience. Instead of just being a cigar bar, it became a conversation piece. Guests started asking questions about how cigars are rolled, what makes a premium cigar special, and why live cigar rolling is such a unique event experience.

By the end of the night, the same situation that felt stressful at first became one of the reasons the activation stood out. Guests loved it. The client was happy. And it reminded me why **Cigar Bella cigar rollers** are more than just vendors — we create an experience, even when things do not go perfectly.

That moment taught me one of the biggest lessons in business: luxury is not just about how something looks. It is about how well you handle pressure behind the scenes. As the owner of **Cigar Bella**, I have learned that being a business owner means staying calm, protecting the client experience, and finding a solution quickly, even when everything changes at the last minute.

Live cigar rolling may look glamorous from the outside, but behind every beautiful event is a lot of planning, communication, travel, logistics, and quick decision-making. That is what makes entrepreneurship both exhausting and exciting — and it is also what makes building a business like **Cigar Bella** so rewarding.

Awesome – so before we get into the rest of our questions, can you briefly introduce yourself to our readers.

My name is **Katrina Kelley**, and I’m the owner and founder of **Cigar Bella**, a luxury live cigar rolling company that brings professional **cigar rollers** to weddings, corporate events, private parties, golf tournaments, conventions, brand activations, and high-end celebrations across the country.

I started Cigar Bella because I saw a gap in the event entertainment world. So many events had the same things — music, photo booths, passed appetizers, and cocktails — but clients were looking for something more memorable, interactive, and elevated. I wanted to create an experience that felt luxurious, personal, and conversation-worthy. That is how Cigar Bella was born.

Cigar Bella provides **live cigar rolling entertainment** with experienced, professional cigar rollers who hand-roll premium cigars on-site while engaging with guests. It is not just about cigars — it is about creating a beautiful, interactive moment that people remember long after the event is over. Guests get to watch the craftsmanship, ask questions, learn about the cigar rolling process, and enjoy a unique luxury experience.

We work with clients who want their event to stand out. Our services are popular for **luxury weddings, corporate events, DMC events, trade shows, private parties, country club events, golf tournaments, bachelor parties, brand launches, and VIP experiences**. Cigar Bella has also worked with high-end clients and luxury brands, which has helped us build a reputation for polished, professional, and visually beautiful cigar rolling experiences.

What sets Cigar Bella apart is that we are not a basic cigar bar. We specialize in **female cigar rollers**, many of whom are bilingual, stylish, professional, and great with guests. Our cigar rollers are interactive, friendly, and experienced. They understand how to represent a brand, work with planners, and create a smooth guest experience. That is especially important for corporate events, luxury weddings, and high-profile activations where every detail matters.

One of the biggest problems we solve for clients is helping them find unique event entertainment that feels high-end but still personal. A lot of clients come to us because they want something different from the usual event options. Live cigar rolling gives guests something to talk about, photograph, and experience. It becomes part of the atmosphere.

We also help planners by making the process easier. We understand event logistics, venue requirements, timing, station placement, smoking restrictions, custom cigar bands, insurance requests, and guest flow. Whether the event is indoors, outdoors, at a hotel, country club, private estate, convention center, or luxury venue, we know how to adapt and keep the experience polished.

I am most proud that Cigar Bella has grown into a recognizable name in the event industry. What started as an idea has become a business trusted for luxury cigar rolling experiences nationwide. We have been part of weddings, corporate events, private celebrations, brand activations, and high-end hospitality events where guests walk away saying, “I have never seen anything like this before.”

I am also proud that Cigar Bella highlights women in an industry that is often male-dominated. Our brand brings a fresh, elegant, and modern approach to cigar culture. We combine tradition with style, education, and hospitality. That balance is what makes the experience so special.

The main thing I want potential clients to know is that Cigar Bella is more than a vendor. We are an experience. When someone hires us, they are not just booking cigar rollers — they are adding a luxury entertainment feature that makes their event feel elevated, memorable, and unique.

Whether someone is searching for **cigar rollers near me**, **live cigar rolling for weddings**, **corporate event entertainment**, or a luxury activation that guests will actually remember, Cigar Bella brings something special to the room. We take pride in being professional, beautiful, interactive, and easy to work with from start to finish.

At the heart of Cigar Bella is craftsmanship, hospitality, and the belief that events should feel unforgettable. My goal has always been to give clients a cigar rolling experience that looks stunning, feels personal, and leaves a lasting impression.

Learning and unlearning are both critical parts of growth – can you share a story of a time when you had to unlearn a lesson?

One lesson I had to unlearn as a business owner was thinking that being flexible meant saying yes to everything.

When I first started Cigar Bella, I wanted to make every client happy. We provide live cigar rolling entertainment for weddings, corporate events, private parties, golf tournaments, luxury brand activations, and high-end celebrations, so every event has different needs. In the beginning, I would try to adjust everything — pricing, timing, travel, last-minute changes, custom requests, and even unrealistic expectations — because I thought that was what good customer service meant.

Over time, I learned that being too flexible can actually hurt the business and the client experience. Live cigar rolling may look effortless at an event, but behind the scenes there is a lot of planning. We have to coordinate professional cigar rollers, premium cigars, travel, event timing, venue rules, custom cigar bands, insurance requirements, station placement, parking, and communication with planners or hosts. If those details are not respected, the experience can become stressful very quickly.

I had to unlearn the idea that every opportunity is the right opportunity. Some clients value the craftsmanship, professionalism, and luxury experience that Cigar Bella cigar rollers bring. Others are only shopping for the cheapest option. Once I understood that difference, it changed the way I ran my business.

Now, I focus on working with clients who understand that Cigar Bella is not just a basic cigar bar. We are an elevated, interactive entertainment experience. Our female cigar rollers are professional, engaging, and experienced. They help create a beautiful moment that guests remember, whether it is at a luxury wedding, corporate event, private party, or brand activation.

The backstory is that I learned this through experience — through last-minute events, difficult logistics, and situations where I gave too much and ended up feeling drained. Those moments taught me that boundaries are not bad for business. Boundaries protect the quality of the service.

Today, I still care deeply about my clients, but I also understand that a strong business needs structure. Saying no to the wrong fit allows me to say yes to the right clients and deliver the polished, luxury cigar rolling experience Cigar Bella is known for.

We’d love to hear about how you keep in touch with clients.

At Cigar Bella, brand loyalty starts with making every client feel taken care of before, during, and after the event. We provide live cigar rolling entertainment for weddings, corporate events, private parties, golf tournaments, conventions, DMC events, luxury brand activations, and VIP celebrations, so many of our clients are planners, venues, hotels, country clubs, and corporate teams who may need unique event entertainment again in the future.

The first way I keep in touch is through clear communication. Events can be stressful, so I try to make the booking process as easy as possible. I ask for the key details upfront — event date, time, venue, guest count, cigar station location, parking, insurance needs, and whether custom cigar bands are needed. This helps clients feel confident that we understand the logistics and can provide a smooth cigar rolling experience.

After the event, I like to follow up, thank the client, and ask how everything went. I also ask for reviews when appropriate because positive feedback helps a small business grow. Many clients come back because they remember not only the cigar roller, but how easy and professional the entire experience felt.

Social media is also a big part of how we stay connected. Cigar Bella shares photos and videos of our female cigar rollers, live cigar rolling stations, luxury weddings, corporate events, and private parties. This keeps the brand visible and helps past clients remember us when they are planning another event or referring us to someone else.

I also believe brand loyalty comes from consistency. Clients know that when they hire Cigar Bella, they are getting professional cigar rollers, premium cigars, a polished presentation, and an interactive guest experience. We are not just showing up with cigars — we are creating a luxury entertainment moment.

A lot of our loyalty also comes from relationships with event planners, DMCs, hotels, and venues. When they know we are reliable, professional, and easy to work with, they are more likely to recommend us again. In the event industry, trust matters. Planners want vendors who make them look good, show up prepared, and handle guests with care.

To me, fostering brand loyalty means treating every event like it matters — because it does. Whether it is a small private party or a large corporate activation, every client should feel like they booked something special. That is what keeps people coming back to Cigar Bella and referring our live cigar rollers to others.

Contact Info:

• Website: https://cigarbella.com
• Instagram: https://instagram.com/cigarbella