Our Storytime series is based on the premise that stories are one of the most powerful ways to learn and so this series explores topics we think matter greatly to the success of small business owners and artists and creatives. One of those topics is showing customers that you appreciate them because there is a vast body of research as well as countless anecdotes of how showing customers you appreciate them directly impacts the degree to which your business will succeed and grow. Below, you’ll find stories of how some very talented entrepreneurs have made their clients feel appreciated.

Maresa Scott

As a small business owner, I firmly believe in the significance of contributing to the communities we serve, while also remaining attuned to their evolving needs. Read more>>

Diana Long

I am a big believer in appreciation especially with my clients. When I first partner with a private client I send them a hardcover journal in the mail so that they can capture their notes, goals, and inspiration from our sessions. Read more>>

Harmonie Harris

I’m not the only market director or team captain around so making customer service a top priority is very important to me and the success of our Atlantic Maker Markets do-date. Read more>>

Tasha Bracken

Since our business is focused on milestone celebrations, we always like to acknowledge special milestones are clients experience (new job, birthday, etc.). We like to surprise them with a dinner at their favorite restaurant and then send them a bottle of wine or their favorite beverage. Read more>>

Jordin Parrish

As a Nail Tech and a Facilities Supervisor (Yes, I run operations ironically while owning), I show my customers/clients that I appreciate them by being professional and intentional. Read more>>

Ariana Vandersnick

I think the best way to show appreciation is sincerity. With the busy, fast-paced nature of service in the coffee industry, slowing down enough to offer a moment of sincere gratitude and connection with customers is vital. Read more>>

Johnson Guzman

I give the customers great service, quality over quanity! I appecreciate every customers for letting me put a piece of my art on them. Also, for giving me the opportunity to improve myself into a better artist than I was yesterday. Thank you! Read more>>

Zachary Keats

Every once in a while a client needs their dog dropped off somewhere else, or checked in on at their home on an off day… even though it’s not part of my normal duties, considering I see their dog every day and I know them very well, I am the most appropriate person for this. Read more>>