Our Storytime series is based on the premise that stories are one of the most powerful ways to learn and so this series explores topics we think matter greatly to the success of small business owners and artists and creatives. One of those topics is showing customers that you appreciate them because there is a vast body of research as well as countless anecdotes of how showing customers you appreciate them directly impacts the degree to which your business will succeed and grow. Below, you’ll find stories of how some very talented entrepreneurs have made their clients feel appreciated.

Max Nejad

I believe in any industry taking care of your clients should be on top of everyone’s list, but especially in the Real Estate business. As a Real Estate professional, my team and I always do what’s best for our clients and put their needs before our own. We are in the business of building long lasting relationships with our clients. Read more>>

Ben Cutler

There is no best thing. To me it’s about doing the little things, going the extra mile, and executing on those standards every time. On one occasion, a woman asked me for an egg salad sandwich. We don’t offer egg salad, but I told the woman that If she had 15 minutes, I could do it. So I ran to our downstairs cooler (where we store our eggs), brought them back up, boiled them, cooled them, made an egg salad, and made it a sandwich for the woman. On another occasion, a gentleman asked if we had pesto. Read more>>

Lacey Byrd

With every Luxe Derby event I pay particular attention to making sure the gift boxes are top tier. That may seem insignificant compared to so many other details of the event but that 1 thing goes such a long way in expanding the over all event experience for the attendees.. My charity liaison curated an amazing list of sponsors that we know will resonate with our audience. Read more>>

Gina Frank

Our customers/members are everything to us. Not only do they keep the business going, but they have become family to us. When someone walks through our doors, we instantly greet them with a smile, make eye contact , and ask them how they are doing today.. this holds true for members. We’ve been seeing day in and day out for years versus anyone coming right in off of the street. Read more>>

Donald Niehouse

The best thing we’ve ever done for one of our homeowners is the same thing that we do on a regular basis for our homeowners. Read more>>

Mery Martinez

We arranged a surprise home organization refresh, which was a complimentary service for this longstanding client. Knowing their preferences and style, our team, with meticulous attention to detail, worked to elevate spaces in their home that had evolved with time. We updated the organization systems, integrated new aesthetic elements, and even introduced smart storage solutions that reflected the latest in home organization innovation. Read more>>

Precious Jones-Ward

I think I’ve done many things over the years to show my customers appreciation, to start with every order there is a sticker thanking them for their purchases and sometimes a handwritten note. We’ve given out tons of free samples, products, and merchandise to show my gratitude especially to repeat customers. We offer free local delivery and sometimes offer free delivery to select customers who purchase with us. Read more>>

Brittany Henderson

I recently just did a personal custom for a lady that had seen me at one of my previous shows in Mena, Arkansas. She reached out wanting a custom that had previously sold a few months back. I never create the exact custom, but however I will create a hat that resembles the styles with a new twist. This particular customer pushed me to create a hat that had much more detailing and style that I had never captured before. Read more>>

Loren Lavine

The best thing I can do to show client appreciation is fuse positive energy and gratitude into my work. I do this by starting my day with meditation and asking the Universe to guide me in all that I do. This energy sets the tone for the day. Being centered energetically offers me the freedom to know I’m bringing forth my absolute best and highest self to every creation. Read more>>

Nick Amelang

I always try to prioritize the less fortunate and causes that bring change. Whether that be someone born into a bad situation without the budget or doing a fund raising event for soldiers currently deployed in need of supplies. For such events I always give great discounts to my service along side donating to the cause. Read more>>

Jeremy Thayer

At our Jewelry store, we sell real value and not illusion like many stores. We sell classic, timeless jewelry that will be in vogue for countless generations. We stand behind everything we sell and educate our customers as to why it is better to buy jewelry that will stand the test of time and not todays trendy pieces. Read more>>

Joel & Amber Palmer

From the very beginning of our business, we wanted our clients to feel appreciated and valued. Working in the wedding industry means we work a lot with brides, and it’s a very significant time in their lives. There’s a lot of excitement, uncertainty, joy, and overwhelm when it comes to planning a wedding. We put a lot of thought into our touchpoints and crafted some meaningful ways to help our brides connect with us and create a relationship that goes beyond just taking pictures at the wedding. Read more>>

Jenny Williams

I’ve always felt a special connection to my customers (whom I call Kindred Spirits) because the reason they buy my products is that they share my love of literary heroine classics! I also came into this role after two jobs back to back that weren’t really me and that I didn’t want to make careers out of, so I feel indebted to my customers. They are the only reason I have my dream job! A couple things I do to show my customers I appreciate them: Read more>>