Our Storytime series is based on the premise that stories are one of the most powerful ways to learn and so this series explores topics we think matter greatly to the success of small business owners and artists and creatives. One of those topics is showing customers that you appreciate them because there is a vast body of research as well as countless anecdotes of how showing customers you appreciate them directly impacts the degree to which your business will succeed and grow. Below, you’ll find stories of how some very talented entrepreneurs have made their clients feel appreciated.
Jesùs Nùñez
The process of buying art usually intimidates people, many people feel that buying art is complicated, they do not understand the prices, they do not know what size to buy. My way of appreciating my clients is to get to know them, to know more about them and their tastes, about the space where they plan to install the art, to educate them about art, to make the process entertaining and fun and in the end, to find the piece of art that they fall in love with. Read more>>
Justin Nye
Everyday we greet our patients with a warm welcome; smile, greeted by name, and a quick catch up. Many patients have mention in our Google Reviews that they feel like family. Annually, we host a Patient Appreciation Day in our parking lot. We have raffle prizes, a bags/cornhole tournament, free food, bounce house for the kids, and other activities. This year we had tie dye for the kids, which was a huge success! This event allows us to catch up with patients beyond their appointment, enjoy time together, and thank our patients for partnering with us in their wellness journey. Our patients love this event! We see about 35-40% of our patients at our Patient Appreciation Day. Read more>>
Violet Tremblay
During Covid, times were tough for everyone. I decided to do free painting classes twice a week via facebook live. I was able to create some amazing connections with older customers that couldn’t come into the studio. I received so much feedback about how those 30-45 minute lessons were life savers for families with children. I have never felt more connected to my community than I did during those interactive live lessons. Read more>>
Ashlye Jones-Dudley
Excellent customer service is so important in business. I have learned that being responsive and being empathetic to the client provides a competitive advantage. I receive several requests to create custom gift or brooch orders through my Etsy shop. I received one request for almost 200 brooches in a few weeks from a group that was having an event. I was unsure if I could execute in such a short period of time. I was honest with the client and provided updates as I progressed through the order. To my amazement and with good time management, I was able to complete the project. I sent pictures of the packaged brooches and sent the brooches via a 2-day mailing service. The client was so thankful that the brooches made it to them on-time and that I provided communication throughout the process. I truly believe the client will return in the near future for another event. Read more>>
Laura Abbott
One of my favorite things about my job is that I can take care of my clients in a personal way. I am often times there to talk to during their best times and hardest times. So whenever I can I give back to my customers and my community. One of my clients has been dealing with their partner being ill and was not taking care of themselves as much so I got them a gift certificate for a service they mentioned. They were reminded to take that time and were so appreciative. They even brought me a gift at their next appointment in appreciation. Without the people who see me I wouldn’t have a job and I am so grateful for them. Read more>>