If you aren’t growing, you are dying, but the hardest part about growing is maintaining quality.  As you hire more folks, expand to new locations, industries, etc. it becomes increasingly challenging to maintain the high quality you provided to your clients when you first started.  It’s an incredibly difficult problem and so we reached out to some phenomenal entrepreneurs and asked them to share their stories, experiences and insights on the topic with us below.

Edwina Brown

Two pillars in our company structure is maintaining a variety of cigar offerings as well as the quality of our customer service experience. And although growth is good, that can become challenging especially during the beginning stages of a company. Although our company is 3.5 years old, we recently moved to a new location that offers a 60% increase to our lounge seating than our original location. Our humidor is also 3 times the size of that location which houses our cigar offerings. Read more>>

Megan Coghlan

Backcourt Marketing is a social media business and social media content creation is a time-consuming task. Very quickly into starting this business, I learned there was only so much I could do on my own time. Something that business owners need to know as they grow is that not every client or customer is going to respond to your growth the same way. I had clients worry that they weren’t going to receive the same personalized service that I could provide myself and that the quality of work would decrease. My best advice is to listen to their valid concerns and be extra communicative with them. Read more>>

Laura Bueno

Keeping consistency in my business and maintaining quality as I grow is the most important thing! I’ve had several assistants throughout the years, and the number one requirement is that they are people of integrity. When I first started, I did everything. I was the person who taught every single class, booked every single school program, ordered everything, and honestly, I stretched myself too thin. I realized that the only way to grow is to teach others how to do what I’m doing. I’m able to promote my program at other schools now that I have been able to teach others to do what I do and how I like to run my classes. Read more>>

Amber Cordova

Quality control has always been one of the most important factors in running my business, not only in the pictures that I give to the clients, but also in the experience of the photo shoot. I once heard another photographer say that when people look at pictures taken of themselves or of their children, they don’t tend to remember certain details like what type of camera was used, or how much they paid for the photos. What people remember the most is how they felt when those photos were taken. When I heard this photographer say that, I immediately remembered when we had photos done of our oldest son as a baby. Read more>>

Cameryn Plemons

As my business has grown, I have been able to attract my ideal clients which has been so fun. But, being a college student, I also have been able to market myself to those around campus. From the big clients to those who just need LinkedIn headshots, I provide the same quality of work from shooting to editing, down to the client experience. I shoot until both the client and I are happy with what we have, and I never change the effort of work I put into a gallery in post-production. Read more>>

Anne Austin

Quality control and maintaining quality are very important to me and I feel like me and my staff hasachieved the goals and standards I established when I first opened. When I started, I was by myself and was able to control the quality, quantity, customer service, and cleanliness at the absolute top level. When I started bringing in employees, all they saw was how much work and extra cleaning it was compared to their last jobs. Once the employees got on board and recognized the difference it made, they were all in! My current employees care just as much as I do and uphold the set standard. Read more>>

Michelle Hollie

Each company implements standards before the door is open for business. Small business usually starts off small, so things are easier to delegate than major corporations. But at the same time, it may amount to more work with less focus in certain areas. Within my business I remain open to the staff. Making sure that things are available and that they are able to voice their concerns. Quality comes with attention, and effective communication. Knowledgeable staff that execute amazing services. Also maintaining a clean and healthy work environment ensures success with company growth. Read more>>

Elizabeth Page

As my company grows, I keep up to date and take into account current trends in both wedding and portrait photography. This enables me to value quality over quantity. I’ve seen a lot of growth in 2021, but I know I have a long way to go and that’s exciting! Read more>>

Mike Partanna

Quality is something that we take very seriously at Uncharted Tiny Homes. We believe that quality and growing a business goes hand-in-hand and it’s what sets us apart from some of our competitors. Maintaining that strong quality we’ve always had while also scaling our business has proven to be somewhat challenging. This may seem obvious but having the right team seems to be the key to keeping quality impeccable while also growing in a steady manner. Of course, we don’t have the expectation that anyone on our team is perfect, so accountability, fixing mistakes, and learning from them is also paramount. Read more>>

Andrew DeBarbieris

Maintaining a high level of customer service has always been one of the things we focus on at Spark Lighting. We always have a schedule of jobs that are at various stages of completion. One of the best ways to maintain great service is to look at each job on a regular basis and see what stage it’s at. We communicate frequently with our customers and suppliers to make sure the projects are moving along in a timely manner. Read more>>