Alright – so today we’ve got the honor of introducing you to Xavier Bishop. We think you’ll enjoy our conversation, we’ve shared it below.
Xavier, appreciate you joining us today. Can you tell us about a time where you or your team really helped a customer get an amazing result?
One of my most recent customer success stories would have to be from one of our Elegant Picnic bookings. The couple was planning a huge birthday surprise picnic at one of our most popular outdoor locations in Spring. They had added on our catering services and giant uno. Leading up to the picnic date, the weather forecast was clear for rain and we were both so excited for the big day!
As my team and I were in route, we noticed it began to lightly sprinkle, but we remained calm in hopes is would go away. While we were arriving, the rain began to increase, so we contacted the our client immediately. Oddly, they were not too worried about the light rain in hopes in would not stay, so we proceeded with setting up. After getting the picnic table laid, the rain increased even more and the weather forecast did not look well. We then called the client notifying them we could not proceed outdoors…
BUT lucky enough, all of our picnic bookings include a weather protection where we are able to move the picnic into our nearest indoor venue, so that is exactly what we did! The client was so happy and relieved. We immediately reached out to our nearest venue and they dropped everything they were doing to prep the room for our arrival. Once the picnic was set and ready, the clients came in and were instantly in shock and surprised! The birthday client stated it was the best birthday she has to date and couldn’t wait to book many more picnics in the future.
We were able to truly save these clients’ experience because of our true hospitality service and our great team. This is truly what sets us apart from other businesses. We are able to accomplish this through our foundation of family and signature t.o.u.c.h. (Thoughtfulness, Optimism, Unity, Compassion, & Honor).
As always, we appreciate you sharing your insights and we’ve got a few more questions for you, but before we get to all of that can you take a minute to introduce yourself and give our readers some of your background and context?
Hi, my name is Xavier Bishop (AKA, Zay of Zay’s Signature Creations). I was born and raised in (Northside) Houston, TX. I have always enjoyed making people around me happy and embracing the good things in life. I have always been full of energy and the guy who tries to light up the room (when I’m not acting shy). Family has always been something special to me, as they are the backbone of our lives no matter how small or big, no matter the distance, and no matter the closeness.
These things have made me who I am today, who I am becoming, and my why. as I continue to walk in my purpose.
Throughout my career, I have been a part of the hospitality industry for over 5 years. From my serving jobs in restaurants, to hotel/restaurant internships, to obtaining my degree in hospitality (SFASU), to years in restaurant management, and now with my company… Zays Signature Creations, LLC.
I started Zay’s Signature Creations(ZSC) back in July of 2020, right in the beginning of the pandemic. All of the services ZSC offers from Elegant Picnics, to Custom Gift Baskets, to Private Dining, to Bookie’s Brookies, all started out with family before even becoming a part of the business. Because our foundation is family, we are able to strive for true hospitality at ease.
Although ZSC started during the pandemic, it actually helped us grow with our Elegant Picnics (our first service), because everyone wanted something more private (outside of restaurants) where they would feel safe. We gave everyone a piece of mind that they would be safe with our Elegant Picnics through true hospitality.
Because we were so consistent in our service, we grew through the pandemic into a multi-sevice hospitality business with all 5 stars across every review platform. This would not have been possible without the support of my family and team. Now that we have been in business over two years, we have decided to expand further with our top service, Bookie’s Brookies, into our very first of many store-fronts in 2023!
How’d you build such a strong reputation within your market?
What helped build our reputation is consistency. Our services are consistent through each client that we come in contact with no matter who they are. We have systems and high standards in place to ensure everyone is treated with high quality service, which we call true hospitality. We truly treat every client like family and they feel it. This feeling carries on as they talk about their experience with others and send referrals. We are not perfect, but no matter what the situation is with our clients, we do everything we can to ensure they are beyond satisfied and happy. Our mission is truly what we live by… “To provide an abundance of devising services through true hospitality that brings individuals together and enriches their happiness, joy, and laughter, leaving them with everlasting memories.”
Can you share a story from your journey that illustrates your resilience?
Running a business is not always easy. There will always be obstacles that you have to face from many aspects of a business including your personal life. There have been so many times where I nearly wanted to give up when times got hard, but something in me just kept me going no matter what. There has been times where I did not have the money/funding to keep growing the business. There has been times where I have broke down when the turnout was not what I visioned. There has even been times where family and friends hurt and betrayed me. Through it all, I knew there was something greater ahead. I stayed consistent and did not give up no matter what obstacle came in my way. I learned that things will not always be perfect, but as long as you stay open to change, learn from mistakes, stay focused, and have faith, you will always come back stronger.
Contact Info:
- Website: www.zayssignaturecreations.com
- Instagram: https://www.instagram.com/Zays_signature_creations/ https://www.instagram.com/bookiesbrookies/
- Facebook: https://www.facebook.com/zayssignaturecreations
- Linkedin: https://www.linkedin.com/company/zays-signature-creations-llc/
- Twitter: https://twitter.com/Zays_creations
- Youtube: https://youtu.be/lM8QuJU7fyU
- Yelp: https://link.v1ce.co.uk/action/jg0l9cy7fork4iv5qb31tu8e6ndwsxmapzh2
- Other: Digital Business Card: https://link.v1ce.co.uk/aadepb/950161 Bookie’s Brookies Storefront: https://www.fundblackfounders.com/zsc-bookiesbrookies
Image Credits
Daazmen Thompson – Forrestor Focals Lance – Sharp Shuuter Matthew Oliver