We were lucky to catch up with Vikita Poindexter, SPHR-CA, SHRM-SCP, SHRM-CP-CA recently and have shared our conversation below.

Vikita, appreciate you joining us today. What do you think Corporate America gets wrong in your industry?

One common issue in the HR industry is a tendency to prioritize compliance and legal requirements over holistic, employee-centered solutions. While compliance is crucial, focusing solely on meeting regulatory standards can sometimes lead to a lack of emphasis on employee well-being, engagement, and organizational culture.

For example, some companies may approach HR as a checklist of legal requirements to be met, rather than as an opportunity to foster a positive workplace environment and support employee growth and development. This approach can result in policies and practices that are perceived as bureaucratic and disconnected from the needs and experiences of employees.

An anecdote that illustrates this issue is the case of a large corporation that hired an HR consulting firm to address issues of diversity and inclusion in the workplace. The consulting firm conducted a thorough audit of the company’s policies and practices to ensure compliance with relevant laws and regulations. While the audit identified areas where the company was falling short in terms of diversity metrics and legal requirements, it failed to address the underlying cultural issues that were contributing to employee dissatisfaction and turnover.

Despite implementing changes to meet compliance standards, including diversity training programs and recruitment initiatives, companies continued to struggle with low employee morale and retention rates. It became evident that simply checking off boxes to meet legal requirements was not enough to create a truly inclusive and supportive workplace culture.

This anecdote highlights the importance of taking a more holistic approach to HR, one that considers not only legal compliance but also employee well-being, engagement, and organizational culture. Companies that prioritize employee-centered solutions are more likely to see long-term success in terms of employee satisfaction, retention, and overall business performance.

Awesome – so before we get into the rest of our questions, can you briefly introduce yourself to our readers.

My journey into the world of management and human resources is deeply rooted in my personal experience and a passion for helping others navigate through challenging circumstances. It all began when my son was diagnosed with major medical challenges related to lung disease, and I found myself facing the difficult decision of balancing my career with caring for not only my son but keep a balance with my daughter.

At the time, corporate America’s rigid policies on remote work made it impossible for me to continue my career while also being there for my children. Faced with this dilemma, I made the courageous decision to prioritize my son’s well-being and start my own business, Poindexter Consulting Group. This pivotal moment marked the beginning of my journey as an entrepreneur and HR consultant.

As the founder and CEO of Poindexter Consulting Group, I oversee a team of experienced consultants who specialize in providing comprehensive HR consulting services to businesses of all sizes. Over the course of 24 years, I have built Poindexter Consulting Group into a reputable firm known for its expertise in HR management and compliance.

Drawing from my personal experiences and my son’s medical challenges, I developed a deep understanding of the intricacies of managing a workforce, particularly in times of crisis.

When the global pandemic hit and remote work became the new norm, my unique perspective and expertise positioned me as a valuable resource for businesses navigating through unprecedented challenges. My firsthand experience with managing a remote workforce and my knowledge of HR best practices allowed me to guide numerous businesses through the complexities of the pandemic with compassion and expertise.

Poindexter Consulting Group offers a wide range of services tailored to the needs of businesses, including labor law compliance, ADA accommodation, sexual harassment prevention training, EEOC complaint resolution, conflict resolution, FMLA administration, employee benefits management, and recruitment. What sets us apart is our unwavering commitment to providing personalized solutions that address the specific needs and challenges of each client.

One of the key problems my team and I try to solve for clients is the challenge of staying compliant with ever-changing HR regulations while also fostering a positive work environment that promotes employee engagement and productivity. By providing expert guidance on legal compliance, implementing best practices in HR management, and offering support in resolving workplace issues, Poindexter Consulting Group helps clients create a workplace culture that attracts top talent and drives business success.

I am most proud of the positive impact my work has had on our clients’ businesses and the lives of their employees. By helping businesses navigate complex HR challenges and create supportive work environments, we have played a pivotal role in driving organizational growth and fostering employee well-being.

For potential clients, followers, and fans, I want you to know that Poindexter Consulting Group is more than just a consulting firm – it’s a trusted partner committed to helping businesses succeed. With a focus on personalized service, expertise in HR management, and a track record of delivering results, my team and I, are dedicated to helping clients overcome challenges, seize opportunities, and achieve their goals.

We are “A Partner You Can Trust.”

How’d you build such a strong reputation within your market?

Several factors have contributed to building my reputation as a trusted and respected figure in the field of management and human resources consulting:

My extensive expertise and experience and deep expertise in HR management and compliance have established me as a knowledgeable authority in the industry. With over three decades of hands-on experience, I have honed my skills and developed a nuanced understanding of the complexities of workforce management. I am often called upon as an expert witness for large legal cases.

My passion and my personal story that I don’t mind sharing. My journey as a mother caring for a child with major medical challenges, has resonated with many people. My decision to prioritize my son’s well-being over my career and subsequent success as an entrepreneur and business owner have inspired others and added a human element to my professional persona.

My clients have played a significant role in building my reputation. Word-of-mouth referrals and testimonials from satisfied clients have enhanced my credibility and solidified my reputation as a trusted advisor in HR.

I have an unwavering commitment to delivering high-quality service and personalized solutions. This has earned the trust and respect of my clients and peers. My dedication to staying current with industry trends and regulations, as well as my willingness to go above and beyond to meet client needs, has set me apart as a leader in my field.

I am deeply engaged in my community and firmly believe in the importance of giving back. Whether through participation in professional organizations, speaking engagements, or community initiatives, I’ve worked to establish myself as a thought leader and influencer in the HR community. Sharing my expertise, insights, and best practices has been instrumental in advancing the collective knowledge and progress of the industry.

Advocacy holds immense importance in my approach. In the realm of business, it’s often said, “If you don’t have a seat at the table, you’re on the menu.” I refuse to be on anyone’s menu. Drawing from my own experiences as a small business owner, I intimately understand the challenges and struggles faced by entrepreneurs firsthand. This fuels my fervent advocacy for small business owners. Combined with my expertise in HR management and compliance, I become a valuable ally and resource for small businesses navigating the intricate landscape of workforce management.

I am commitment to upholding ethical standards and integrity in my work which has earned the respect and admiration of my peers and clients. I’m consistently demonstrating honesty, transparency, and professionalism. This has built trust-based relationships that have been instrumental in building my reputation.

I am deeply committed to remaining authentic and staying aligned with my core convictions. Integrity and honesty are not just ideals to me; they are non-negotiable standards that I uphold in every aspect of my work. My genuine desire to make a positive impact on my clients’ businesses and lives drives me forward each day. I stay grounded in my core values and my faith, as I draw upon my expertise, experience, and passion to deliver excellence in every interaction. Through client success, unwavering commitment to excellence, active community engagement, and adherence to ethical standards, I have earned recognition as a respected leader and trusted advisor in the HR consulting industry.

I empathize with the challenges faced by my clients and strives to provide compassionate support and practical solutions tailored to their unique needs.

I’m convinced that through embodying authenticity, advocating for small business owners, and staying true to myself, I’ve cemented my reputation as a trusted advisor and ally for entrepreneurs in need of guidance in HR management and compliance. My sincere dedication to helping others succeed, paired with my expertise and advocacy, positions me as a beacon of support and inspiration for small business owners everywhere.

Can you tell us about what’s worked well for you in terms of growing your clientele?

My focus on client satisfaction and the positive feedback we receive from satisfied clients have been instrumental in growing our clientele. Here’s how:

Word-of-Mouth Referrals: Satisfied clients are more likely to recommend your services to others in their network. By delivering exceptional service and results, I’ve earned the trust and loyalty of your clients, leading to valuable word-of-mouth referrals that bring in new business.

Positive testimonials and referrals from satisfied clients serve as powerful endorsements of my expertise and effectiveness. Prospective clients are more likely to trust and engage with a consultant who comes highly recommended by others who have experienced success firsthand.

Over time, consistent positive feedback and referrals from satisfied clients have solidified my reputation as a trusted partner in HR. My reputation precedes me, making it easier to attract new clients who are seeking expert guidance and support.

Trust is a crucial factor in client relationships, especially in the HR industry where clients rely on your expertise to address complex challenges. The positive experiences shared by my clients help build trust with prospective clients, making them more inclined to engage with our services.

In a competitive market, positive client testimonials and referrals can differentiate you from other HR consulting firms. They highlight your track record of success and the tangible value you’ve delivered to your clients, setting you apart as a top choice in the HR industry.

Overall, my commitment to client satisfaction and the positive feedback received from satisfied clients have been key drivers of my success in growing our clientele. By continuing to prioritize client relationships and deliver exceptional results, this has further solidified my reputation and attract new clients in the future.

Contact Info:

• Website: https://pcghr.net/
• Linkedin: https://www.linkedin.com/in/vikitapoindexter/