We were lucky to catch up with Victoria Mack recently and have shared our conversation below.

Victoria , looking forward to hearing all of your stories today. How did you come up with the idea for your business?

I came up with the idea to create Mack Glam-Ish after dealing with soreness and pain after majority of my fitness workouts.

The ingredients I used to create both Mack Glam-Ish body scrub and body lotion are completely natural, my family and friends who suffer from pain after workouts and just pain in general on certain parts of their bodys were the first to give Mack Glam-Ish body scrub and lotion a try. My family and friends were amazed at how my product instantly took away soreness and pain, they then told me you have to package this up and make it a business to help other people around the world.

Great, appreciate you sharing that with us. Before we ask you to share more of your insights, can you take a moment to introduce yourself and how you got to where you are today to our readers.

My name is Victoria Mack, I am a entrepreneur from the Westside of Chicago, IL.

My love for beauty products and fashion started as a teenager, my grandmother taught all her children and grandchildren to always dress to impress and to use the best beauty products on the market.

When I created Mack Glam-Ish I definitely had my grandmother on my mind she was my 1st best friend, don’t tell my mom I said that lol but my grandmother taught me a lot about making homemade face mask and face creams, I loved every single lesson my grandmother taught me about beauty products and from that moment on, I knew one day I would create my own beauty line.

I’m most proud of how effective Mack Glam-Ish products work plus they are vegan friendly, don’t get me wrong there are a ton of body scrubs and body butters out in the world but there are none out on store shelves that help pain relief while still working to improve your skin health.

We’d love to hear your thoughts about selling platforms like Amazon/Etsy vs selling on your own site.

I sell on my site and I also sell on Etsy, I chose to sell on Etsy because of the support that the customers give to small business owners who are just starting out, I’ve made some amazing connections on Etsy, my customers are the best!

Pros about Etsy are the customers you gain, you can guide your Etsy customers to your very own website.

Cons about Etsy are the fees, I think the multiple fees are ridiculous and can sometimes take away from making a decent profit.

We’d love to hear about how you keep in touch with clients.

I simply keep in touch with my current customers by sending newsletters and emails.

To foster brand loyalty, focus on delivering consistent quality, exceptional customer service, and engaging experiences. Build a strong online presence, actively listen to customer feedback, and offer loyalty programs or exclusive perks to reward repeat customers. Create authentic connections through storytelling and showcase your brand values to resonate with your audience.

Contact Info:

• Website: Mackglamish.com
• Instagram: @Mack.Glam.Ish
• Facebook: Mack Glam-Ish LLC

Image Credits
Victoria Mack