We recently connected with Tristan Miller and have shared our conversation below.

Tristan, looking forward to hearing all your stories today. Covid has brought about so many changes – has your business model changed?

COVID has changed our business model for the better. We no longer prolong the dreaded question, ‘are you pre-approved?’ before scheduling a showing. We are much more straight forward and purposeful with our time. REALTOR® rules and regulations adjusted during the height of COVID, the biggest adjustment being that we could no longer do overlapping showings for home tours. Along with no overlapping showings, several listings required proof of a pre-approval or funds to show the home. This restriction allowed only serious, qualified buyers to book a showing.

Initially, we saw this as a challenge because we had to wake up in the middle of the night to ensure we would get a showing for the day that worked for our buyers, but it ended up being a blessing in disguise. These COVID protocols really set the standard for our business moving forward. We are so much more respectful of not only our energy and time, but of our clients as well.

Awesome – so before we get into the rest of our questions, can you briefly introduce yourself to our readers.

My name is Tristan Miller, and I am the Owner and Founder of TMiller Real Estate with Keller Williams, Key Partners. Prior to my time in real estate, I worked as a lender for 5 years in Beverly Hills before the real estate crash. The knowledge I gained during that period really allows me to provide great insight and guidance to our clients during a real estate transaction. After working in lending, I came back home to Kansas City where I became a gym owner and practiced physical training and nutrition. During my time in the health and fitness field I became very close with one of my clients who was a real estate agent. She was really the driving force behind getting me an interview with the team that she worked on and seeing all that real estate had to offer. Transitioning from the health and fitness field to real estate came at the perfect time as it provided me with a great work life balance, flexibility, and untapped financial growth for me and my son.

Our business philosophy at TMiller Real Estate is simple. When it comes to helping our clients, they come first! We believe that if they’re not left with an exceptional experience, then our job isn’t done. We measure the success of our business through the satisfaction of our clients.

We are very active in the Greater Kansas City Metropolitan area and specialize in seller and buyer’s representation, residential, suburban, and new construction sales, first-time homebuying and relocation. We help separate our buyers from the competition through top-negotiating skills, market knowledge and our lender partnerships. We also take pride in assisting our sellers in listing their homes with our experience in traditional and social media marketing. We understand what it takes to get a home sold!

We’d love to hear about how you met your business partner.

I met my business partner and soon-to-be wife, LaRenn when I first got into real estate in 2018. She was the Director of Marketing for one of the top Kansas City real estate teams that I joined. The day I met her she was in the middle of working on multiple marketing projects while simultaneously stuffing her face with her lunch. I thought to myself, ‘this is my kind of woman.’ We proceeded to become friends over the next couple of months and the rest is history.

The closer the two of us got, the more we realized what an amazing team we would make. She had all the knowledge and tools to handle the marketing, lead generation and client management and I had all the negotiating and market knowledge that I gained over several months of training (which led to me being named ‘Rookie of the Year), as well as the entrepreneurial knowledge I gained from being a business owner.

We took the leap of faith to go out on our own in April 2019 and it was one of the best decisions we ever made. We are in complete control of our processes, clients and most importantly, our time and money!

Do you have any insights you can share related to maintaining high team morale?

When it comes to managing our team, communication, routine, and established processes is KEY. This is especially true when your business partner is ALSO your partner in life. You must make sure to keep everyone on track, even if that means having uncomfortable conversations and keeping each other accountable. We communicate every morning over our current clients and transactions to ensure that we are on track. Alongside the daily communication, we have a monthly and quarterly marketing calendar that we follow to make certain that we don’t miss a step when it comes to our clients and lead generation.

To maintain high morale, we consistently go over our goals and our ‘why.’ We categorize our goals according to, our job, money, family, and travel. We have these goals printed and framed in our home as a constant reminder of what drives us to do better in our business. Once we’ve hit a specific standard with our clients or transactions, we like to reward ourselves with one of our goals. So, whether that’s booking a vacation, planning an activity with the family, or investing more money back into our business, we make sure to reward ourselves for all our hard work. Working towards our goals and client satisfaction is the drive behind everything that we do. If we didn’t have these goals, we would remain stagnant and unmotivated.

Contact Info:

• Website: https://linktr.ee/TmillerRealEstate
• Instagram: https://www.instagram.com/tmillerrealestate/
• Facebook: https://www.facebook.com/TMillerRealEstate/