Alright – so today we’ve got the honor of introducing you to Toniqua Green. We think you’ll enjoy our conversation, we’ve shared it below.

Toniqua, appreciate you joining us today. If you could go back in time do you wish you had started your business sooner or later

We embarked on this adventure back in 2022,during The Pandemic. My business partner and I were having frequent legacy conversations and tossing around ideas that would help on our journey. We were searching for something more fulfilling, something that resonated with our passion for wellness and community. That’s when the world of CBD caught our attention.

Starting sooner could have meant tapping into the CBD trend when it was just taking off. Imagine being one of the pioneers in the DFW area, helping to shape the local wellness scene! But, on the flip side, the industry was so new, and the path less trodden might have had more challenges.

Waiting longer might have given us more time to plan, gather resources, and maybe even ease into the industry with more knowledge. But then, would we have missed that early wave of excitement and opportunity?

Looking back, I think the timing was just right. We had enough experience to be confident, yet so much to learn, which made every day exciting! This journey hasn’t just been about CBD; it’s been about growing a business, connecting with new people, and being part of a movement towards natural wellness.

No regrets here! Whether earlier or later, each path would have had its unique twists and turns. I’m just grateful for where we are now – a thriving community hub, your go-to spot for quality CBD, and a small but mighty part of McKinney’s vibrant local business scene.

Great, appreciate you sharing that with us. Before we ask you to share more of your insights, can you take a moment to introduce yourself and how you got to where you are today to our readers.

Background Quality Assurance, Customer Experience, Community Outreach, Event Planning and Diversity, Equity & Inclusion.

My path into the CBD industry was fueled by a passion for wellness and a desire to make a positive impact in my community. After years in customer service, I realized the immense potential of CBD to enhance well-being. Motivated by this discovery and driven by a commitment to help others, we opened The Wellness Experience. It was a leap of faith into a burgeoning industry, and every day has been an exciting, rewarding adventure since!

We offer a carefully curated selection of CBD products. Our range includes everything from oils and tinctures to topicals and edibles, all sourced for their quality and efficacy. We’re here to cater to both CBD novices and connoisseurs, providing not just products but also education and personalized guidance to ensure the best experience for our customers.

Our clients come to us seeking solutions for various needs – be it stress relief, pain management, or overall wellness. We stand apart by not just selling products but by offering a listening ear, personalized recommendations, and continuous support. We help demystify CBD, tailoring solutions to each individual’s unique needs and wellness goals.

What really sets The Wellness Experience apart is our commitment to community and genuine customer care. We’re not just a shop; we’re a wellness center where every client is treated like family. Our knowledge, passion, and personalized approach to service create an experience that’s as enriching as it is therapeutic.

I’m most proud of the community we’ve built – a diverse group of individuals united by a quest for natural wellness. Our brand is synonymous with trust, quality, and community spirit. We’re more than just a CBD shop; we’re advocates for a healthier, happier life.

We’d love to hear about how you keep in touch with clients.

Hosting educational workshops and community events in our store is a great way to keep clients engaged. Whether it’s a CBD 101 class or a wellness seminar, these events create a sense of community and give customers a reason to keep coming back.

We offer a loyalty program that rewards repeat customers. Points can be earned with every purchase and redeemed for discounts, freebies, or special products. This not only encourages repeat business but also shows our appreciation for their loyalty.

We randomly reach out to customers with a personal thank-you message or a follow-up call/email to ensure they’re satisfied with their products. This personal touch goes a long way in building trust and loyalty.

We regularly ask for customer feedback, be it through surveys, comment cards, or informal conversations. Understanding their experiences and needs helps us improve and shows clients that their opinions matter.

With permission, we share customer testimonials and stories on our platforms. This not only showcases real-life experiences with our products but also builds a narrative that new customers can relate to.

We’d love to hear your thoughts about selling platforms like Amazon/Etsy vs selling on your own site.

By selling online, we can extend our services beyond McKinney, reaching customers who are looking for quality CBD products but might not have access to a local shop and offering free shipping on purchases over $50.

Our online store allows customers to browse and shop at their convenience, any time of the day or night. This accessibility is key in providing better service to our clientele.

E-commerce platforms provide valuable data on customer preferences, buying habits, and trends. This helps us tailor our inventory and marketing strategies more effectively.

Our website can provide comprehensive details about our products, usage instructions, and benefits, helping customers make informed decisions.

For regular customers, reordering becomes simpler and quicker through our online platform.

One downside is the reduced personal interaction, which is a core part of the in-store experience. We try to mitigate this through responsive customer service and engaging online content.

Contact Info:

• Website: www.cbdwellness365.com
• Instagram: https://www.instagram.com/thewellnessexperience365/
• Facebook: https://www.facebook.com/profile.php?id=100076184434433
• Yelp: https://www.yelp.com/biz/the-wellness-experience-mckinney?osq=the+wellness+experience