We recently connected with Tena Lampkin and have shared our conversation below.

Hi Tena, thanks for joining us today. We’d love to go back in time and hear the story of how you came up with the name of your brand?

The main reason why I chose Tri-County Mobile Phlebotomy Services is because I wanted it to resonate with my target demographic, either by speaking to their needs, aspirations, or cultural preferences. I believe a well chosen name can instantly connect with your community and build trust.

As always, we appreciate you sharing your insights and we’ve got a few more questions for you, but before we get to all of that can you take a minute to introduce yourself and give our readers some of your back background and context?

My name is Tena Lampkin, I am a well seasoned phlebotomist. I’ve worked with a well known laboratory for 26 years and have been in the healthcare field for over 30 years. I got started with phlebotomy by developing an interest in healthcare and wanting to work directly with patients.
The services I provide to my patients is a concierge service. This has allowed me to offer convenient, on location blood draw services for patients who need flexibility or have difficulties visiting the labs. I cater to homebound patients, clinical trials patients and I also draw for assistant living facilities.
I also offer DNA and drug testing as well as wellness panels. I draw specialty kits for different laboratories.

I am most proud of my reputation of care and the convenience I have provided to my patients. I am proud of how accessible our services are, reaching patients who have limited mobility.

I would like my potential clients/patients to know that our brand and services is about several key aspects:

Convenience and Flexibility
Professionalism and safety
Personalized Services
Fast and Reliable Results
Transparent pricing and Patient Centered approach

Can you tell us about what’s worked well for you in terms of growing your clientele?

The most effective strategy for growing my clientele is the use of social media, email campaigns, and delivering outstanding customer service and I respond quickly to inquiries. I consistently create and maintain a strong connection with my customers, and that builds a loyal base that will drive word of mouth referrals and long term growth.

How do you keep in touch with clients and foster brand loyalty?

I keep in touch with clients by addressing clients by name and tailor content to their interests. I engage clients by responding to their comments and messages promptly. I follow up after the service to ensure that service was satisfaction.

Contact Info:

• Website: https://www.tricountymobile.com