We recently connected with Suzie Hanavan and have shared our conversation below.

Suzie, thanks for joining us, excited to have you contributing your stories and insights. Your ability to build a team is often a key determinant of your success as a business owner and so we’d love to get a conversation going with successful entrepreneurs like yourself around what your recruiting process was like -especially early on. How did you build your team?

When we started this company it was myself and the two other partners doing the day to day tasks from greeting customers, drawing labs, consultations, follow up and marketing. It was very hard recruiting team members because once you have a concept and patient’s are used to seeing those same familiar faces day in and day out it is a hard transition for customers and also letting go of everything you built to put it in someone else’s hands was a bit scary. We always hoped the team members we hired loved the job and that they actually cared about the company growing. We had known some previous members that had worked with us prior so it was an easy transition to bring them on since we had a work history together. If I was starting the company today the things I would change would be to hold people you trust in your business at arms lengths and that not everybody that started with you will be there in the end. Growth takes a lot of change and therefore you have to build a great team that cares about your business as much as you do and that took us about 4 years.

Great, appreciate you sharing that with us. Before we ask you to share more of your insights, can you take a moment to introduce yourself and how you got to where you are today to our readers

I am a Colorado native and have worked in the medical field for 17 years. I have worked throughout the years in Orthopedics and Pain Management and really had a passion for health and wellness. I started working at a wellness clinic that I loved and it ended up going out of business due to owner disagreements and myself and Todd my other business partner decided to start our own clinic. I met my current partner Todd through the other wellness clinic we worked at together. Todd has worked in the health industry for over 20 years. He is the brains behind all our peptides, he does the research and brings in the best products for our clients to get them the best results. When you walk into a job and your actually helping people live a healthier life and helping their marital issues and getting them back to a happy life, that is priceless. We offer Hormone optimization and weight loss services to our clients. We help the day to day person who is fatigued, gaining weight, having mood issues, no libido get back on their feet and help them feel like they did when they were younger when life wasn’t so stressful. We are mostly proud of where we came from and what we have overcome as a starting business. We have struggled and put in the work to get to where we are now and it wasn’t easy but it was worth it. We finally have an amazing team that runs our business and I couldn’t be happier with the services we provide. Our team is on top of everything and truly cares about our clients goals. What set’s us a part is our customer service hands down. Our amazing staff treats every client like family. These Hormone clinics are popping up on every corner in the Denver metro area but we have truly mastered what it takes to keep our clients happy and living healthier lives which is a win in our book.

Can you tell us about what’s worked well for you in terms of growing your clientele?

Honestly, the best strategy that has grown our clientele month after month is word of mouth. We have no SEO company we tried that and did better on our own. When you truly take care of the clients walking in your door and get them feeling the best they ever have that is the only strategy you need to grow your business. When you believe in your products and show clients they work they refer friends and family. We have done an amazing job growing this business on just word of mouth alone.

Do you have any insights you can share related to maintaining high team morale?

Communication is key for managing a team. Making sure we are all educated on products we use and all on the same page at all times is what makes us so great. Taking care of your employees and showing them they are appreciated has worked well with my current staff. We buy them lunch multiple times a week because they work so hard. We provide wellness memberships where they can go get a massage or facial once a month, even monthly gym memberships are given. They love where they work. I have staff that works in the hospitals where their friends are asking for a job when one is available and to me that shows we are doing a great job maintaining employee morale when they want to bring in family members and friends.

Contact Info:

• Website: Revivemdco.com