We were lucky to catch up with Stephanie Thomas recently and have shared our conversation below.

Stephanie, thanks for joining us, excited to have you contributing your stories and insights. How did you come up with the idea for your business?

We started this business because we saw a need in our community for high-quality pest control services that were safe, effective, and affordable. We understand that pests can be a nuisance and pose health risks, and we wanted to provide a solution that would give our customers peace of mind and protect their homes and businesses.

Additionally, we are passionate about environmental sustainability, and we wanted to offer pest control services that are pollinator-friendly and promote a healthier planet. Our approach minimizes the use of chemicals and focuses on preventative measures to reduce the impact on the environment.

Lastly, we are committed to providing exceptional customer service and building lasting relationships with our clients. We believe in transparency, honesty, and communication, and we strive to exceed our customers’ expectations every time.

Overall, our business was founded with a mission to provide safe, effective, and environmentally friendly pest control services while delivering exceptional customer service. We are proud of the work we do and the positive impact we have on our community and the environment.

As always, we appreciate you sharing your insights and we’ve got a few more questions for you, but before we get to all of that can you take a minute to introduce yourself and give our readers some of your back background and context?

At our company, we are committed to providing the best and effective pest control services possible. With over 25 years of combined experience in the industry, we both have a wealth of knowledge and expertise to draw upon. Melinda Baker (co-owner) is a certified entomologist, which means she has extensive training in the study of insects and is able to identify and understand their behavior in ways that few others can. We both have national and local experience which has given us valuable insight into the latest techniques and best practices in the industry.

Our vision is to provide pest control solutions that are both effective and environmentally friendly. We believe that it is possible to manage pest problems without resorting to harmful practices that can damage the environment or put your family and pets at risk. That’s why we use targeted low-impact treatments that are pet-friendly and pollinator friendly. Our Pro-Planet approach is something that sets us apart from other pest control companies and is a key part of our commitment to our customers.

When you choose us for your pest control needs, you can expect a personalized approach that takes into account the unique needs of your home or business. We start with a complete evaluation of your property, including a 12-point inspection that helps us identify potential problem areas and areas of vulnerability. We then work with you to develop a customized plan that targets the specific pests that are causing problems. With our help, you can enjoy a pest-free environment that is both healthy and safe for you and your family.

Can you talk to us about how your funded your business?

We funded our business by bootstrapping, which means that we used our own personal finances and resources to start and grow the company. We did not rely on outside funding, such as loans or investors, to get our business off the ground. Instead, we focused on keeping our costs low, maximizing our revenue, and reinvesting our profits back into the company. While bootstrapping can be challenging, it allowed us to maintain control over our business and make strategic decisions that were in the best interest of our company’s growth and success.

Bootstrapping not only helped us maintain control over our business and make strategic decisions, but it also brought us closer together as a team. As we were funding our business ourselves, we had to make compromises on expenditures and work creatively to find cost-effective solutions. This required us to communicate more effectively, work collaboratively, and rely on each other’s strengths to keep our business afloat. In the end, bootstrapping helped us build a strong, cohesive team that was dedicated to the success of our business.

What do you think helped you build your reputation within your market?

Building a solid reputation within our market has been a key factor in our success as a business. One of the main things that has helped us establish a positive reputation is our commitment to keeping our word and being transparent with our clients. We believe that honesty and transparency are essential in building trust and long-term relationships with our customers. We are upfront about our services, pricing, and any limitations or challenges that may arise in our work. This level of transparency has helped us build trust with our clients, and has resulted in repeat business and referrals.

Additionally, we have focused on providing exceptional customer service, and have gone above and beyond to meet our clients’ needs. We have invested in training our team members to be knowledgeable, courteous, and respectful of our clients’ time and property. By delivering top-notch customer service, we have earned a reputation as a trustworthy and reliable pest control company.

Finally, we have consistently delivered high-quality work and have been successful in resolving even the most challenging pest control issues. This has earned us a reputation for being one of the best in the industry, and has helped us stand out from our competitors.

Overall, keeping our word and being transparent, delivering exceptional customer service, and consistently providing high-quality work have all played a significant role in building our reputation within our market. We will continue to prioritize these values as we grow and expand our business in the future.

Contact Info:

• Website: https://www.happybeespestcontrol.com/
• Instagram: https://www.instagram.com/happybeespest/
• Facebook: https://www.facebook.com/happybeespest
• Linkedin: https://www.linkedin.com/company/happybeespest/