We caught up with the brilliant and insightful Stephanie Rabinowitz a few weeks ago and have shared our conversation below.

Stephanie, thanks for taking the time to share your stories with us today What’s been the best thing you’ve ever seen (or done yourself) to show a customer that you appreciate them?

Greetings from Le Pet Luxe! I’m thrilled to share how much we value every customer who visits our e-store. As a small, woman-owned business, offering personalized, old-fashioned customer service online is just as important to us.

When you click through to our e-store, anticipate a warm and friendly encounter. I’m here to get to know you and your pet virtually, understanding their name, preferences, and any specific needs they might have. Your unique needs and preferences matter to us.

With a deep understanding of our products, I’m ready to guide you to the best choices for your pet. Whether it’s a special treat, a cozy bed, or grooming essentials, I’m here to help customize your online shopping experience.

But it doesn’t stop there. I want to share valuable information with you – pet care tips, grooming advice, or updates on new products. It’s our way of ensuring you’re well-informed and that your pet’s well-being is prioritized.

After your online purchase, I might drop you a quick note or make a call to check in. Your satisfaction matters, and if any issues arise, count on me to address them promptly and with empathy.

Lastly, a heartfelt thank you for choosing Le Pet Luxe and supporting our small, woman-owned business. Your trust and online patronage mean everything to us. Looking forward to serving you and your beloved pets with the click of a mouse!

Awesome – so before we get into the rest of our questions, can you briefly introduce yourself to our readers.

Hello, I’m Stéphanie, the founder of Le Pet Luxe. My passion for animals led me to create a brand that provides personalized, old-fashioned customer service in the online pet care space.

Le Pet Luxe offers a thoughtfully curated selection of high-quality pet products, focusing on durability, health, and safety. Our commitment to tailoring solutions for each pet’s unique needs sets us apart. I strive to create a virtual environment that captures the warmth of an in-person store experience.

The positive feedback from our satisfied customers reflects our dedication to individual attention, product quality, and valuable pet care information. Le Pet Luxe is not just a brand; it’s a commitment to enhancing the pet care experience. Join our community, explore our offerings, and let us provide the personalized touch your pets deserve.

Can you tell us about a time you’ve had to pivot?

From my early toddler days, pets have been an integral part of my life, offering companionship and joy. As my career flourished with the success of a family business, endorsed by Oprah Winfrey as her favorite bra for four consecutive years, life took an unexpected turn after a challenging trip and fall.

The accident led to a six-month treatment of IVIG and a diagnosis of CIDP, compelling me to learn how to walk again. Throughout this arduous journey, the unwavering love and support of my pets became a source of comfort and strength.

This profound experience prompted a significant shift in my perspective. Recognizing the unique bond between humans and their furry companions, I decided to redirect my focus towards pet awareness for safety, care, and emphasizing the enduring role pets play as cherished family members.

Understanding that pets are not just objects but invaluable members of our families, I dedicated myself to creating a platform that provides information, resources, and products to enhance the well-being of these beloved companions. The journey from Oprah’s favorite bra to a passionate advocate for pet well-being reflects the transformative power of adversity and the deep connection we share with our pets from our earliest years.

Any stories or insights that might help us understand how you’ve built such a strong reputation?

Our good reputation comes from our focus on giving excellent service and providing top-quality pet products. People started noticing us, which helped spread the word about our brand.

What really sets us apart is our move towards promoting pet awareness, stressing how important pets are as part of the family. Simple, honest communication, a love for animals, and a commitment to sharing useful info on pet safety and care have been the building blocks of our reputation – it’s all about happy, healthy pets and satisfied customers.

Contact Info:

• Website: https://lepetluxe.com/
• Instagram: https://www.instagram.com/lepetluxe/
• Facebook: https://www.facebook.com/LePetLuxe
• Linkedin: https://www.linkedin.com/company/le-pet-luxe/
• Twitter: https://twitter.com/lepetluxe
• Youtube: https://www.youtube.com/@lepetluxe

Image Credits
Images provided by Le Pet Luxe.