We were lucky to catch up with Stephanie Rabinowitz recently and have shared our conversation below.
Stephanie, thanks for taking the time to share your stories with us today One of the most important things we can do as business owners is ensure that our customers feel appreciated. What’s something you’ve done or seen a business owner do to help a customer feel valued?
Customer Service is far and few between these days. Getting computer generated “customer service” can get so annoying! I know it drive me nuts at times. I enjoy being able to take care of each one of my customers and their pet parents by personally responding to each of them. I will continue to do this until I turn into a robot.
Stephanie, before we move on to more of these sorts of questions, can you take some time to bring our readers up to speed on you and what you do?
Originally from South Africa, I grew up in a family business, where we started, designed and manufactured the French lingerie brand Le Mystere. We sold this brand to all the major department stores and boutiques across America, which then led to globally.
Oprah Winfrey LOVES our bras and endorsed us for 4 years in a row. We were “Oprah’s favorite bra” and offered her entire audience free bras. You can imagine how excited the audience was!
Today, I have decided to incorporate my entrepreneurship, knowledge and focus on my true, lifelong passion. Dogs! I want to spread awareness to help benefit all the pets. Offer only the best quality pet products for the welfare of all the fur babies and their pet parents.
We have plenty to spoil your aging furry friends, and preventative health starts early. Le Pet Luxe offers necessities and posh products for dogs of all sizes and ages. We will be adding more cat products in the future.
Our mission is to provide you with the information and tools that you may need to help keep your pets safe, healthy, and happy for many years to come. We have future plans to introduce legislative bills to help protect animal rights, because our passion is pet’s and that passion doesn’t end in our homes or yours. Thank you for supporting our cause.
Our Vision is to fully dedicated to spreading awareness about pets wellness; on the website and through our social media presence. My clients have told me first-hand how even the simplest tips have been life-changing for their pets. I have plenty to share with you.
Have you ever had to pivot?
As a mother, wife and full time worker, I had put my passion career on hold for 20 years. However, I still had this yearning to pursue my dreams of working with dogs and cats. I knew I had to at least launch my business because I wanted to pursue this and also, there is nothing worse than wondering “what if…”
In 2017 I spent as much time as I could to build my website. It took a lot longer to launch then I had hoped for, but I was determined to keep going and give it a shot. If you put your mind to it, there is a great chance that you will make it happen. You just can not give up!
I failed to mention that I also had a bad trip and fall in 2013. This was a huge pivot in my world. After the shock my body went through plus all the stress of being in a toxic marriage, I started to get very weak to the point where I could not walk properly nor could I hold anything heavier than 1 lb. I was diagnosed with Chronic inflammatory demyelinating polyneuropathy (CIDP) A life changing event for me, who spent the previous 9 years doing triathlons.
Can you share a story from your journey that illustrates your resilience?
One thing I am grateful for, is having my strong, stubborn, determined mind. I was not going to give up! After being diagnosed with CIDP, I had to start 6 months of IVIG infusions, or the possibility of ending up in a wheelchair. Sometimes the mind is much stronger than we may think. Give the positive thoughts a chance.
Although I encounter struggles as I continue, I do my best to continue.
Contact Info:
- Website: https://lepetluxe.com/
- Instagram: https://www.instagram.com/lepetluxe/
- Facebook: https://www.facebook.com/LePetLuxe/
- Linkedin: https://www.linkedin.com/company/le-pet-luxe/
- Twitter: https://twitter.com/lepetluxe
- Youtube: https://www.youtube.com/channel/UCr-QJ47ZmSjXjIkbWQ-CKQQ?view_as=subscriber
- Other: https://www.pinterest.com/lepetluxe2019/pins/
Image Credits
Le Pet Luxe