We recently connected with Seth Klein and have shared our conversation below.
Hi Seth, thanks for joining us today. To kick things off, we’d love to hear about things you or your brand do that diverge from the industry standard.
There are a good amount of ice cream/frozen dessert shops around, but the big thing that separates us from the rest is the products we use. Our frozen custard mix is locally made and made for us; we also try to make a majority of our topping in-house. We make our brownies, cookie dough, pralines and several other items from scratch with our recipes. We also offer a lot of specialty sundaes that we are known for like our Tiger Paw (Hot Fudge, Hot Caramel, and Salted Roasted Pecans) which is one of our most popular dishes. We are also a coffee shop that specializes in small roasted batches of beans that are roasted by our roaster. Along with coffee we offer energy drinks and several breakfast food options that include our Ultimate Bagel (Sausage or Bacon, Egg, Cheddar Cheese and Pepper Mayo that we make in-house) and several pastries. I think the biggest thing that sets us apart from the rest is our workers, we have some awesome workers that are willing to help customers with whatever they need and they know exactly how to make all our products look good and taste even better.
Seth, love having you share your insights with us. Before we ask you more questions, maybe you can take a moment to introduce yourself to our readers who might have missed our earlier conversations?
I first got into this industry when I was a junior in high school working for the owners that owned Bob’s Frozen Custard at the time. I was highered to clean the custard machine and slush machine and was then later making desserts for customers. When I graduated high school, I left and went to college to specialize in wildlife conservation. Plans change and recieved a call from the owners at the time wanting to know if I would be interested in buying it. I bought it in the spring of 2016 and have been doing it evern sence, if can deffently be challengeing but I really enjoy working with my employees and serving some great customers. I have focused on providing the best customer service and the best products we can offer. I try to get locally made products or products from other small buisnesses.
What’s been the best source of new clients for you?
Word of mouth and different articles that we have been featured in. Word of mouth is probably our biggest thing and just being willing to help clients out with events they have coming up.
What do you think helped you build your reputation within your market?
Offering great products and awesome customer service. Also changing with the market, our custard has not changed, but we added a coffee shop and now we have a mobile coffee trailer. We are constantly adding and changing current items on our menu.
Contact Info:
- Website: https://bobs-frozen-custard-llc.business.site/?utm_source=gmb&utm_medium=referral
- Instagram: https://www.instagram.com/bobs.frozen.custard/
- Facebook: https://www.facebook.com/BobsFrozenCustard
- Yelp: https://www.yelp.com/biz/bobs-frozen-custard-belle
- Other: Trip advisor- https://www.tripadvisor.com/Restaurant_Review-g44113-d5112811-Reviews-Bob_s_Frozen_Custard-Belle_Missouri.html Missouri- https://www.visitmo.com/things-to-do/bobs-frozen-custard