We recently connected with Samantha Chang and have shared our conversation below.
Samantha, thanks for joining us, excited to have you contributing your stories and insights. Can you share a customer success story with us?
Being a nail tech is more than putting product and color on someone’s nails and calling it a day. I strive to make sure my clients get the right service to promote healthier nails and my students get the right education to promote a well educated work environment for themselves and the client.
Samantha, love having you share your insights with us. Before we ask you more questions, maybe you can take a moment to introduce yourself to our readers who might have missed our earlier conversations?
I’ve been a nail technician for 13 years and was also given the opportunity to be a licensed instructor. Throughout the years I have noticed that in the nail industry we lack in having continuing education given to us because a lot of people do not take our career choice serious enough. I want to provide an area where we are given the opportunity to share our passion and allows us to show our creative side as well. As social media rises I’m making it known that you do not have to be scared of getting your nails done, or be scared to speak up about your horrible experience. My salon provides an intimate, open and be yourself vibe while providing all the nail services including eyelash extensions and facial waxing. I’m very proud of the dedication I’ve put into my work and I hope that every client will see that.
Can you tell us about what’s worked well for you in terms of growing your clientele?
The most effective strategy for growing your clientele is definitely word of mouth. A category we are also listed under is customer service. Providing a service with professionalism, poise, charismatic, and knowledge makes a client want to keep coming back. I’ve gained a lot of clientele from word of mouth and it just reassures you that you know what you’re doing.
We’d love to hear the story of how you built up your social media audience?
Social media is hard but I just love being myself. I want to pass the education I know to other audiences. I post what I feel like other people want to see. Its a tough job trying to keep up but I love it.
Contact Info:
- Instagram: https://www.instagram.com/sc.artistry.sam/