We caught up with the brilliant and insightful Rihanna R a few weeks ago and have shared our conversation below.

Hi Rihanna , thanks for joining us today. How did you scale up? What were the strategies, tactics, meaningful moments, twists/turns, obstacles, mistakes along the way? The world needs to hear more realistic, actionable stories about this critical part of the business building journey. Tell us your scaling up story – bring us along so we can understand what it was like making the decisions you had, implementing the strategies/tactics etc.

From the beginning, I had the dream of establishing a one-stop shop Beauty Lounge that would cater to all people and all needs. Of course, this type of dream requires hard work, dedication, and persistence in work ethic. That goes to say that the process has not been easy but I can confidently say it has been worth it.

The level-up required much of me, my love to cater to my customers, and my knack for being successful. If I had to go into the obstacles of it all, it would be lengthy. What I do want my customers to know is that every obstacle, every lesson learned, and every overcoming moment has been to substantiate the best experience possible.

Rihanna , before we move on to more of these sorts of questions, can you take some time to bring our readers up to speed on you and what you do?

First, let me introduce myself; my name is Rihanna, and I am the owner of Impeccable Beauty Bar. We can assure you that you will have a first-class experience at your place of everything beauty. We offer everything from teeth whitening, post-op care, body contouring, facials, waxes, body sculpting, cellulite removal, lash extensions, teeth whitening, facial extractions, and even classes for those who are eager to learn the craft.

What sets my team and me apart from the others is Impeccable Beauty Bar will feel like a home away from home. From our beautiful and well-thought-out aesthetics to our grade-A customer service. It’s clear how we change new customers to forever clients. We take pride in making our guests feel as beautiful as they desire and do it in good faith.

I was inspired to create this business because I am a fan of everything beauty myself. I love to stay upkept but going from place to place was a headache. Here at Impeccable Beauty Bar, we can cater to every beauty desire in mind!

Can you tell us about what’s worked well for you in terms of growing your clientele?

The most effective strategy for building my clientele has been keeping my customers in mind from beginning to end. Every move made at Impeccable Beauty Bar is made to elevate my customer’s experience. I make sure every person who walks into Impeccable Beauty Bar leaves here with an over-satisfactory experience and a want to return.

What’s a lesson you had to unlearn and what’s the backstory?

A lesson I had to unlearn was it is never enough. From the services Impeccable Beauty Bar provides to the products, we offer for sale (we sell wigs and hair bundles as well!). I learned it is never okay to be complacent, and the more me and my team provide for our customers, the more everybody is satisfied! Everyday is a brainstorming strategy to improve the business!

Contact Info:

• Website: https://www.impeccablebeautybar1.com/
• Instagram: impeccable_beauty_bar
• Facebook: https://www.facebook.com/skinandbeautyparadise/