We caught up with the brilliant and insightful Regine Miranda a few weeks ago and have shared our conversation below.

Regine, appreciate you joining us today. So let’s jump to your mission – what’s the backstory behind how you developed the mission that drives your brand?

Putting Providers First: How Luck of Billing Leads with Compliance, Auditing, and Client Excellence in a Rapidly Changing Industry

In the fast-paced and ever-evolving healthcare landscape, providers face mounting pressure to remain compliant, reduce denials, optimize reimbursement, and stay ahead of industry shifts. At Luck of Billing, we understand that behind every claim is a provider who deserves advocacy, precision, and partnership. That’s why our mission is simple—but powerful: put providers first.

Regulatory demands are not optional—they’re foundational. From HIPAA to CMS updates, payor-specific guidelines, and coding accuracy, compliance is non-negotiable. At Luck of Billing, we treat compliance not as a checkbox but as the backbone of our operations. Our team continuously monitors regulatory changes and payer policy updates to ensure all billing practices meet the highest legal and ethical standards. By doing so, we not only protect our providers from audits and penalties but also instill confidence that every claim is rooted in integrity.

While many see auditing as a reactionary tool, we take a proactive approach. Through internal claim reviews, documentation audits, and revenue cycle assessments, we identify gaps before they become liabilities. Our audits aren’t just about finding issues—they’re about finding opportunities to improve workflow, coding accuracy, and provider education. This empowers our clients to make informed decisions that lead to long-term success and financial stability.

We believe exceptional service starts with exceptional relationships. Our clients are not numbers—they’re partners. At Luck of Billing, we foster transparent, communicative, and responsive interactions that reflect the trust our providers place in us. By understanding the unique needs of each specialty and practice size, we tailor our solutions accordingly—from solo practitioners to large healthcare organizations.

What sets our clients apart is their commitment to quality care, and what sets us apart is our unwavering commitment to them. We don’t just support their revenue—we support their mission.

Healthcare billing is anything but static. From shifting payer policies to evolving reimbursement models and technological disruption, change is the only constant. At Luck of Billing, we see change not as a challenge but as an opportunity. Through continued education, investment in smart billing technologies, and strategic foresight, we help providers stay agile and future-ready.

We are not just responding to change—we are anticipating it, and equipping our clients with the insights and tools to thrive.

At Luck of Billing, we are proud to lead with a provider-first mindset—grounded in compliance, auditing excellence, and unparalleled client service. In a complex, ever-changing industry, our purpose remains clear: to be the steady partner that providers can count on, not just for billing—but for building a sustainable and successful future.

Great, appreciate you sharing that with us. Before we ask you to share more of your insights, can you take a moment to introduce yourself and how you got to where you are today to our readers.

In an industry as complex and ever-shifting as healthcare billing, finding clarity and trust can be rare. But for Regine Miranda, founder of Luck of Billing, bringing transparency, education, and provider-first solutions to the forefront isn’t just a business model—it’s a calling.

How It All Started
“I didn’t just fall into medical billing—I was pulled into it by a deep desire to help healthcare providers succeed without being buried under paperwork, denials, and red tape,” says Regine. With a background rooted in both administrative healthcare operations and compliance, Regine quickly recognized the enormous gap between patient care and financial sustainability for providers.

What began as a career soon turned into a mission: to simplify the billing process while maximizing accuracy, compliance, and profitability for providers who deserve to focus on care, not collections.

What We Do at Luck of Billing
Luck of Billing isn’t just another billing company—it’s a full-spectrum revenue cycle management and education hub for today’s healthcare professionals.

We offer:

Medical Billing & Coding: Accurate, timely claim submissions with a sharp eye on payer rules and specialty-specific coding.
Audit Readiness & Compliance Consulting: Proactive chart reviews, risk mitigation, and education on regulatory requirements.
Revenue Cycle Management: From eligibility verification to AR follow-up, we optimize every step of the process.
Credentialing & Contracting: Helping providers get in-network faster and more efficiently.
Educational Workshops & Training: Empowering practices and staff with up-to-date knowledge on payer guidelines, documentation standards, and billing best practices.
Custom Reporting & Practice Analytics: Transparency-driven insights to improve financial and operational performance.
The Problems We Solve
Too many providers are weighed down by denied claims, unclear billing processes, and ever-changing insurance policies. Luck of Billing steps in to solve these issues by:

Offering hands-on support for provider credentialing and payer contracting.
Keeping practices audit-ready through documentation reviews and internal audits.
Educating staff and providers to stay ahead of coding, compliance, and payer trends.
We’re not just a service—we’re a partner in your long-term growth and protection.

What makes Luck of Billing different isn’t just our technical accuracy—it’s our dedication to people. We put our providers first, always. Our relationships are built on trust, clarity, and responsiveness. We know our clients by name, not account numbers, and we tailor our strategies to fit each practice’s needs—whether solo, group, or multidisciplinary.

We also believe education is empowerment. That’s why we’re deeply proud of our efforts to educate the masses in the healthcare industry. Through live webinars, social media content, workshops, and one-on-one provider guidance, we break down complex billing rules, compliance updates, and payer changes into digestible, actionable knowledge.

Healthcare is complicated—but with the right team behind you, it doesn’t have to be confusing.

At Luck of Billing, led by the passion and precision of Regine Miranda, we’re proud to be more than a billing company. We are advocates, educators, and compliance champions for every provider we serve. In an industry defined by change, we are the constant—committed to clarity, compliance, and the success of those who care for others.

Can you tell us about what’s worked well for you in terms of growing your clientele?

Scaling with Excellence: How Luck of Billing Grows Through White-Glove Service and Integrity-Driven Revenue Management

In a field where accuracy, responsiveness, and trust are paramount, Luck of Billing continues to expand its client base by staying rooted in one essential value: service without compromise. As the healthcare revenue cycle becomes more complex and nuanced, Luck of Billing stands out not just for the services we provide, but for how we provide them—with precision, personalization, and purpose.

White-Glove Service, Every Time
Our growth is no accident—it’s the result of consistent, hands-on support that treats each client as a top priority. At Luck of Billing, white-glove service means:

Dedicated account managers and direct communication (no call centers or cookie-cutter responses)
Customized billing workflows tailored to each practice’s operations and specialties
Regular performance reviews and reporting that offer full transparency
Swift responses to client concerns, questions, and payer issues
In short, we handle the heavy lifting so our providers can focus on what matters most: patient care.

Full Revenue Management, Minimal Errors
Our team delivers end-to-end revenue cycle management that prioritizes both speed and accuracy. From eligibility verification and charge entry to denial management and patient billing, every step is handled with attention to detail and a commitment to reducing errors.

We implement:

Thorough claim scrubbing and pre-submission audits
Ongoing staff training on payer updates and coding changes
Proprietary checklists and QA workflows to minimize rework and revenue leakage
The result? Faster reimbursements, cleaner claims, and stronger bottom lines.

Adapting to New Specialties with Confidence
One key to our growth is flexibility without sacrificing quality. As new clients approach us from different specialties—whether dermatology, physical therapy, behavioral health, or surgical subspecialties—we bring the same excellence and adaptability.

We invest the time to learn each practice’s workflow, documentation needs, and payer behavior. This allows us to onboard new specialties with confidence while maintaining our high standards for compliance, coding accuracy, and provider satisfaction.

Our team is never static—we evolve with our clients.

A Network Built on Integrity
At Luck of Billing, integrity isn’t a buzzword—it’s a business model. We’ve built a trusted network of healthcare professionals, providers, and practice managers who value doing things the right way.

We take pride in:

Transparent communication and honest reporting
Ethical billing practices that prioritize compliance over shortcuts
Building long-term partnerships based on trust and mutual respect
As the industry faces increasing scrutiny and regulatory pressure, we stand firmly by our clients—making sure they’re protected, prepared, and positioned for success.

Looking Ahead
With each new client we serve, we recommit to the standards that built our reputation: white-glove service, error-free execution, adaptable expertise, and uncompromising integrity. At Luck of Billing, growth isn’t just about numbers—it’s about impact.

We’re not just helping practices collect more. We’re helping them build sustainable, compliant, and scalable operations—one claim, one client, and one specialty at a time.

Can you open up about a time when you had a really close call with the business?

Resilient by Design: How Luck of Billing Survived a System That Was Meant to Break Us

Every business has defining moments—some shaped by success, others forged in adversity. For Luck of Billing, one of our most defining chapters came not from a growth milestone or award, but from a near collapse—a moment where it seemed all the hard work, integrity, and dedication we poured into our company could be undone by systemic payer failures, mismanagement, and disorganized bureaucracy.

It’s a story about resilience. And more importantly, it’s a story we believe is worth telling.

The Crisis We Didn’t See Coming
As a company that prides itself on accuracy, compliance, and full-spectrum revenue cycle support, we’ve always known the critical role that insurance payers and state agencies play in the financial stability of provider practices. What we didn’t expect was just how much damage could be done—not from provider error, but from payer negligence.

In a short span of time, we were blindsided by:

Untimely and inaccurate denials from major insurance carriers, issued without justification or in direct contradiction to contract terms.
Mishandled provider credentialing and contracting, where payer representatives failed to properly activate contracts, leading to months of unpaid services.
State-run insurance disorganization, including lost documentation, disconnected departments, and inconsistent processing of essential claims—delaying reimbursements indefinitely.
Despite our airtight processes, clear documentation, and follow-up protocols, we found ourselves in a position where millions in reimbursements were stalled or denied due to no fault of our own or our clients.

It nearly brought Luck of Billing to its knees.

Behind the Scenes: A Broken System Exposed
What we learned during that time was painful but essential: the system isn’t broken because providers are careless—it’s broken because payer structures are fundamentally flawed, undertrained, and unaccountable.

We uncovered:

Payers changing contract terms mid-process without notification.
Representatives giving conflicting instructions week to week.
State Medicaid systems operating in silos with no escalation protocol.
No matter how perfectly we executed our part, the system was working against us—and by extension, our clients.

What Saved Us: Grit, Transparency, and the Loyalty We Earned
What could’ve destroyed us became the foundation for a new chapter.

We chose to respond with:

Unwavering transparency to our clients, updating them in real-time, even when the news wasn’t good.
Relentless advocacy, with our team making hundreds of hours of follow-up calls, filing escalations, and appealing denials.
Process overhauls that included stronger payer audit trails, pre-contract credentialing audits, and state insurance navigation protocols.
And our clients? They stood by us. Why? Because they saw our integrity, our fight, and our refusal to give up. That loyalty—earned through years of white-glove service and honest work—became our lifeline.

Rising Stronger: Our Commitment Moving Forward
Luck of Billing didn’t just survive—we emerged with more clarity, strategy, and purpose than ever before.

We now:

Perform deep payer contract audits before onboarding to prevent unseen issues.
Require written confirmations from payer reps and track accountability.
Guide clients more carefully through state Medicaid systems with proactive documentation protocols.
Continue to educate the healthcare community on how to recognize payer-related risks and advocate effectively.
This experience taught us that surviving in this industry is about more than systems and software—it’s about people, principles, and perseverance.

Luck of Billing came close to losing everything because of a broken insurance system. But instead of folding, we fought back—with data, with truth, and with the heart of a company that never stops fighting for its clients.

We’re still here. And stronger than ever.

Contact Info:

• Website: https://www.luckofbilling.com
• Instagram: https://www.instagram.com/luck_of_billing?igsh=ZWN3ZzJxcHE2M3ky&utm_source=qr
• Facebook: https://www.facebook.com/share/15bXQNyhch/?mibextid=wwXIfr