We caught up with the brilliant and insightful Patricia “Patty” Moya a few weeks ago and have shared our conversation below.

Hi Patricia “Patty”, thanks for joining us today. Have you ever had an amazing boss, mentor or leader leading you? Can you us a story or anecdote that helps illustrate why this person was such a great leader and the impact they had on you or their team?

“25 years ago, I embarked on a journey in the world of plastic surgery, little knowing that I would find not just a mentor, but a visionary leader in Dr. German Newall. As a patient coordinator, I’ve had the privilege of standing at the forefront of transformations, guiding individuals through life-changing procedures. Under the tutelage of Dr. German Newall, I’ve not only honed my skills as a coordinator but have blossomed into a trusted advocate for our patients’ aspirations.

Patricia “Patty”, love having you share your insights with us. Before we ask you more questions, maybe you can take a moment to introduce yourself to our readers who might have missed our earlier conversations?

Over 25 years ago, I embarked on a career journey as a medical assistant in the field of plastic surgery with ACPS the Best Group in Houston, Texas. It was during this time that I discovered my passion for witnessing the transformative impact that surgical procedures have on patients’ lives. The ability to play a role in guiding individuals through their surgical journeys and witnessing their confidence soar post-surgery became deeply fulfilling to me.

As your trusted coordinator, I am committed to leveraging my expertise and experience to guide you every step of the way. You can trust me to be your advocate and ally in helping you achieve your surgical goals. Together, we will navigate through the process with care, attention to detail, and unwavering support.

I am here to answer any questions you may have, address any concerns, and ensure that your experience is as smooth and rewarding as possible. Your satisfaction and well-being are my top priorities, and I am dedicated to making your surgical journey a positive and empowering one.

Thank you for entrusting me with this important role in your life-changing journey. I look forward to being by your side and witnessing the incredible transformation ahead.

Other than training/knowledge, what do you think is most helpful for succeeding in your field?

In the dynamic realm of plastic surgery, where every procedure holds the promise of transformation, the role of a patient coordinator transcends mere logistical coordination. It becomes a delicate dance of empathy, compassion, and attentive listening, essential elements that are pivotal to the patient experience.

At the heart of patient coordination lies the profound understanding that every patient carries a unique story, often intertwined with vulnerabilities and insecurities. It is a journey marked by courage, as individuals bravely unveil the areas of their bodies that cause discomfort and seek guidance towards achieving their aesthetic goals.

As a patient coordinator, the ability to listen attentively extends far beyond hearing words; it involves tuning in to the unspoken nuances, the underlying emotions, and the unarticulated fears that lie beneath the surface. It requires creating a safe space where patients feel heard, validated, and understood.

Empathy emerges as the cornerstone of effective patient coordination, allowing coordinators to connect with patients on a deeper level and foster a sense of trust and rapport. By stepping into the shoes of the patient, coordinators can navigate the journey alongside them, offering support, reassurance, and guidance every step of the way.

Compassion acts as the guiding force that drives patient coordinators to go above and beyond in catering to the individual needs of each patient. It entails not only addressing the physical aspects of the procedure but also tending to the emotional well-being of patients, acknowledging their fears, and providing comfort and reassurance.

Moreover, recognizing the vulnerability inherent in the process, patient coordinators play a pivotal role in creating a supportive and non-judgmental environment. They understand the courage it takes for patients to share their concerns and insecurities, and they strive to cultivate an atmosphere of acceptance and understanding.

In essence, the importance of empathy and compassion in patient coordination cannot be overstated. It is the foundation upon which trust is built, relationships are forged, and meaningful journeys towards self-confidence and empowerment are embarked upon. By listening attentively, empathizing deeply, and approaching each interaction with genuine compassion, patient coordinators become instrumental in facilitating positive and transformative experiences for their patients. After all, behind every patient is a unique story waiting to be heard, understood, and embraced with empathy and compassion.

Can you tell us about a time you’ve had to pivot?

To see the smiles on their faces as they look in the mirror and see their dreams become a reality is a feeling like no other. It reaffirms my commitment to this field and reminds me of the profound impact that compassionate care and skilled expertise can have on the lives of others.

Contact Info:

• Instagram: Pattybeautyconsults

Image Credits
Patricia Moya My boss Dr. German Newall