We recently connected with Olivia T. Jackson and have shared our conversation below.

Olivia T., appreciate you joining us today. We’d love to hear about how you got your first non-friend, non-family client. Paint the picture for us so we can feel the same excitement you felt on that day.

As a Notary Public people only assume the bare minimum; notarizing documents! However, with my own research and resources I have discovered so much more than what they assume.

As a Notary Public, leveraging my network was key! A good resource that I use and still continue is Facebook, Indeed, National Notary Association (NNA), a lot of word of mouth also LinkedIn.

My feed back from using National Notary Association was key revenue although it’s not free it was a great starter for getting revenue! They surely helped me get my name out there and that’s when I started getting clients. From people in my district and even lending companies for mortgages loan signings to general notary work. It all worked out in my favor.

Olivia T., before we move on to more of these sorts of questions, can you take some time to bring our readers up to speed on you and what you do?

I am Olivia T. Jackson born in Memphis, Tennessee since 1994. I am a mother, entrepreneur and a full time employee. What got me into the public service offical work was me needing another source of income. I had doubts about being a Notary Public from my peers who definitely assured me that a notary public don’t make money or its bare minimum. However, with those lemons thrown at me. I made my own lemonade.

I am most proud of Professionalism and Accuracy, Trustworthiness and Confidentiality, Reliability and Punctuality, Convenience and Mobility, Continuous Learning and Growth, Commitment to Customer Service.

My clients can rely on me to be their trusted witness. I believe in confidentiality. I believe it’s important to know the laws of being a notary public. I believe in being on time whenever my appointments are scheduled. I believe in representing myself as a professional because that’s what it is all about! I want to keep my clients coming for my notary services and lending companies too.

We’d love to hear a story of resilience from your journey.

The he Day Everything Went Wrong—But I Didn’t Quit

It was a busy afternoon, and I had three mobile notary appointments scheduled back-to-back across town. Everything seemed to be on track until the first appointment ran late. The client had issues with their paperwork, and I had to stay longer to help them sort it out. I was proud to be patient and meticulous, ensuring their documents were correctly notarized, even though it was pushing my schedule.

By the time I left, traffic was terrible, and I had to rush to my second appointment. When I arrived, the signer realized they had left a key document at home. Instead of canceling or rescheduling, I offered to wait for them to return, knowing that people often schedule notary appointments during stressful times. My priority was to provide them with flexibility and reassurance that everything would be handled smoothly.

Finally, at the last appointment, the power went out in the office where the signing was happening, leaving us without light or access to their digital files. I improvised by using my phone’s flashlight and working with the signer to handwrite the necessary information, ensuring every document was completed and properly notarized.

That day tested my patience, resourcefulness, and ability to adapt. But through every challenge, I stayed focused on my commitment to providing excellent service. Despite the obstacles, I completed all three appointments, making sure my clients left satisfied and stress-free.

Learning and unlearning are both critical parts of growth – can you share a story of a time when you had to unlearn a lesson?

Unlearning Perfectionism: A Hard but Necessary Lesson

When I first became a notary public, I believed that everything had to be perfect—documents had to be flawless, every meeting had to go exactly according to plan, and I had to know everything. I thought my reputation depended on showing clients that I was in total control and had all the answers at all times.

One day, I was hired to handle a loan signing for a first-time homebuyer. It was supposed to be a straightforward process, but when I arrived, I quickly realized that a couple of important documents were missing. My initial instinct was to panic internally—I felt that this mistake, even though it wasn’t mine, would reflect poorly on me. I spent far too long trying to figure out how to correct the issue on my own without bothering the client or the lender.

The longer I tried to fix things in silence, the more stressed I became. Eventually, I had to admit to myself that I couldn’t resolve the situation alone. I called the lender and explained the problem. To my surprise, they were calm and reassured me that these kinds of mix-ups happen. Together, we coordinated a solution, and the signing proceeded smoothly from there. The client appreciated the transparency and the quick resolution, and I learned a valuable lesson.

The Lesson: I realized that clients don’t expect perfection—they expect professionalism and honesty. I had to unlearn the idea that every situation had to go flawlessly and that I needed to handle everything alone. Instead, I learned that clear communication, asking for help when needed, and staying calm under pressure are far more valuable. Since then, I’ve embraced flexibility and open communication, and it has made me a better notary.

Contact Info:

• Instagram: https://www.instagram.com/jacksonenterprise_/profilecard/?igsh=MWsxMzBmZHo3MXB3NQ==
• Linkedin: http://linkedin.com/in/olivia-t-jackson-a5a01797
• Other: TikTok :
  https://www.tiktok.com/@jacksonenterprise_?_t=8qM1DhHfh1S&_r=1