We’re excited to introduce you to the always interesting and insightful Nikkie Mullet. We hope you’ll enjoy our conversation with Nikkie below.

Nikkie, looking forward to hearing all of your stories today. Almost all entrepreneurs have had to decide whether to start now or later? There are always pros and cons for waiting and so we’d love to hear what you think about your decision in retrospect. If you could go back in time, would you have started your business sooner, later or at the exact time you started?

I wish I had started my business much sooner.

I met my husband in 2011, who was caring for his sick grandmother at the time. There were no other options for his family to alter her care situation so it made sense for me to relocate from New York where I was born and raised, to Ohio where he is from. My career in tech was solid, with over a decade of experience as a Network Engineer, I was confident I could pick up right where I left off.

I took a year off to help with the care of his grandmother while I decided on my next move. I loved tech I needed to step back. When I tried to return, I quickly learned that career gaps can be hard to explain, even in Tech. I eventually found remote work with a major multinational electronics company, I jokingly referred to as The California Fruit Exchange, since back then we weren’t allowed to disclose who we worked for as a remote team. I stayed for six years and was happy but illness in my own family drew me back out of the job market.

I returned again about another year later and managed to find another remote position with a language-learning company, where I handled everything from software support to social media management. When the company had to downsize in 2022, my entire department got and I was again, not sure what I was going to do. Eventually it made me realize it was time for a deeper pivot, one that felt more purposeful.


That same year, I soft launched my business (soft launch meaning I contemplated starting allowed imposter syndrome to win the day). I was ready to step back from the technical side of tech and move into the narrative side writing, documentation strategy, and knowledge management. Starting sooner would have eased the transition. Building something from the ground up while juggling financial pressure was daunting. If I had started while still employed, I could have developed my writing skill with less stress. But truthfully, I wouldn’t change a thing. Every stage, the career breaks, the caregiving, the market shifts all gave me perspective and resilience, which everyone needs when running a business.

Nikkie, before we move on to more of these sorts of questions, can you take some time to bring our readers up to speed on you and what you do?

It seems like my professional life was destined to involve technology. I pursued a Computer Science degree in college because it sounded exciting, and technology was growing rapidly. I wasn’t sure coding was something I wanted to do, since I struggled with it throughout my studies, but I kept going, trusting the journey. I learned I did love to solve problems and figure out how systems worked. I realized my interest wasn’t in coding but in how people and technology could better do their work together.

I began my career almost immediately out of college as a database administrator, then as a Network Engineer. I loved bridging the gap between systems and the people using them. I even gained a love for mentoring and teaching people how to use those systems. Each role taught me something new about communication, collaboration, and how to make complex systems understandable. Today I run my own business as a technical writer/documentation consultant. I’ve been in the trenches, working with various systems and users. I write from experience, so it’s a natural transition to make the information regarding the people and these systems accessible and usable so that teams can work efficiently without confusion. Not everyone has the ability to clarify complex topics especially when drawing on their own experience so I’m proud that I have been able to provide that for my clients. To be able to do that takes creativity, as well as clarity!

In this process, I’ve discovered another love of mine, which is writing. While this is my business, I do have passion writing projects that I work on, which include everything from poetry to advocating for health, wellness, and sustainability.

Have you ever had to pivot?

My entire life is an exercise in pivoting! My decision to leave New York where I had a stable life and career to pick up and start fresh in Ohio, pivoting in my career a few times to find what naturally aligns with me, and not being afraid to start over however many times I need to in order to reach my goals.

For you, what’s the most rewarding aspect of being a creative?

No constraints. What I do as a business still allows me some creative freedom, but also inspires me in my passion projects where there are no constraints. I’m someone who likes living life without guardrails sometimes. I need that freedom to help keep my life balanced.

Contact Info:

• Instagram: https://www.instagram.com/nikkies4711/
• Linkedin: https://www.linkedin.com/in/nikkie-mullet/