We were lucky to catch up with Moon Mehmood recently and have shared our conversation below.

Moon , looking forward to hearing all of your stories today. One of the toughest parts of scaling a business is maintaining quality as you grow. How have you managed to maintain quality? Any stories or advice?

As the CEO or the Managing Director of any company you must know when to adapt and pivot with the changing times. This past year we saw many changes within our economy which impacted businesses for better or worse. Since we are in the scheduling/ logistics business, our vendors travel to locations all over various cities that we service. As we saw inflation on the rise, along with cost of goods and fuel, we could no longer keep serving our clients without provding some financial security for our service vendors who were incurring cost just to be able to go out and serve.

Keeping in line with the economical changes, we decided to implement a Minimum Guarantee to our clients, which had to be paid if all of our guidelines were met by our vendors and that threshold was not met during service. At The Mobile Service Company quality has always been of paramount importance to me, since we are in the service business. As the CEO, I wanted to make sure that our service vendors were not taking a loss just by going to a location for service.

On the flip side, this also meant less cancellations for our clients, less changes overall, and better quality vendors. If the vendor did not meet certain guidelines, then the minimum guarantee would be nullified. It proved to be a win win situation for all entities involved.

As always, we appreciate you sharing your insights and we’ve got a few more questions for you, but before we get to all of that can you take a minute to introduce yourself and give our readers some of your back background and context?

Just like every other small business, this started out as an idea from an Entrepreneur who wanted to make a difference. While in Austin, reading a newspaper, I came across an article which spoke about the school lunch debt crisis in America. The article spoke of one particular school district which was limiting students with school lunch debt, to only have Peanut Butter Jelly sandwiches as their meal option. Already having owned a Food Truck Park in the heart of Midtown Houston, I got the idea to serve schools with food trucks and give a percentage back to help pay off school lunch debt.

I began to build a network of food trucks locally and started reaching out to potential clients across the city for food truck service. As they say the rest is history. From what was, “The Mobile Food Co.” focusing solely on food trucks in the Houston area alone, has now grown into The Mobile Service Co. which not only serves Houston, but also Dallas, Austin, Las Vegas, Phoenix and now expanding into San Antonio, offering a vast variety of Mobile services. If it’s a service on wheels, we can schedule them for any type of client that has a need. It’s really as simple as that. We also always give back to schools whenever we serve them, never losing sight of our initial purpose and intention.

What’s been the best source of new clients for you?

Word of Mouth!

I actually take a lot of pride in that. After the first year in business, we have actually had to maintain a waiting list of clients wanting to get on our booking roster as we worked hard to maintain quality while building quantity. The best compliment a business can get is when a customer, a vendor, coworker, or a client is so happy with the service they receive that they refer others to you.

I want to say about 90% of our new business comes from referrals by sheer word of mouth, and the other 10% comes from our website, and social media platforms where people simply find us by searching. We ourselves have not done sales in over 1.5 years. We work daily to get those on our wating list serviced as quickly as possible.

Any advice for managing a team?

The best advice I can give you is to treat your team how you wanted to be treated while you were an employee. I try as much as I can not to micromanage. It’s definitely easir said than done, but you have to be able to have confidence in your training, process, and the skillset of the people you hire to be able to let them do what you hired them to do.

As far as high morale goes, I belive in rewarding and recognizing! Since we are a B2B Business, we are dealing with other business owners who hardly ever get to praise for all the hard work that they do! So every month, we reward one truck as the Truck of the Month, and I try to recognize others for their efforts and achievements during company meetings and calls.

Contact Info:

• Website: www.TheMobileServiceCo.com
• Instagram: https://www.instagram.com/themobileserviceco/
• Facebook: https://www.facebook.com/theMobileFoodCo

Image Credits
Photographer: Gautam Taneja