We caught up with the brilliant and insightful Michael Wilson a few weeks ago and have shared our conversation below.

Michael, thanks for joining us, excited to have you contributing your stories and insights. How did you come up with the idea for your business?

Initially, Processology was launched as Max consulting. The goal was to offer general business consulting in any area required by the clients. But we soon realized that the real challenges faced by business leaders were more operational in nature. Managing operations systems, platforms, and automation tools for HR and marketing, while also running the business took a toll on the business performance. We observed that businesses with cluttered and complex operations suffered from bad customer and employee experiences, as well as slow business returns. This is how Processology was born. We helped leaders analyze their operational processes and find opportunities for improvement.

While this was a very useful solution for our clients, we quickly realized that while they understood their process challenges and how to fix them, they were not able to execute the process improvement strategy by themselves. With limited bandwidth flooded with other business priorities, they were not able to implement changes in their process and manage them further. That’s when we introduced process design, process improvement, process development, and process management solutions, enabling our clients with fully developed processes, platforms, and the training their teams needed to be successful.

The emotion or the ‘Why?’ behind our solutions lies in operating better to live better. Better operations lead to better business performance, customer experience, and employee experience. When operational processes run smoothly, business leaders and employees become more productive, efficient, and satisfied, not only making them happy leaders and employees but also happy people!

As always, we appreciate you sharing your insights and we’ve got a few more questions for you, but before we get to all of that can you take a minute to introduce yourself and give our readers some of your back background and context?

Having a knack for business early enough, I started off at a very young age of seventeen, joining my parents’ business. Soon, I started my own business when I turned eighteen. With simple solutions like business consulting on a small scale, I ran the business for a couple of years before starting my income tax practice and grew the company to 21 employees in 3 locations. After a few years, I ended up selling the income tax business and started a few more companies dealing in heavy machinery repair, online vehicle registration in CA, website design, etc. Most of these experiences were like going to school for me and taught me valuable business lessons before I started Processology. The events from these businesses prepared me for Processology.

Processology was born out of my passion to build an idea/dream from scratch into reality. From early childhood, I was fascinated by Architecture, and how blueprints on paper became huge architectural structures! This fascination stuck with me throughout and fuelled my passion to connect the dots of processes and operations and build something even better. The trial-and-error, passion, and curiosity led me to build a business out of improving business processes.

Processology came to life from a passion to be creative and solve problems. The business allowed me to support business leaders in achieving their dreams by removing bottlenecks and operational chaos.

What’s a lesson you had to unlearn and what’s the backstory?

The biggest lesson to unlearn for me was the need to be involved in everything that happened inside of my business. As a business owner starting a new company, you are putting in everything you have and risking everything to start it. This makes you feel the need to be part of everything, check everything, and make decisions for everything.

Our growth in the past year allowed us to scale faster and enabled me to trust the professionals that work for us. The fear of not knowing everything and not being involved in everything gradually faded away, making me trust our professionals, and letting go of the need to control everything that goes around in my business. And the best part of not being involved in everything made things even better for our business!

I also learned that my being involved in everything was creating more bottlenecks in the operations of the business. Unlearning this need and letting things flow improved the efficiency and growth of Processology.

Have you ever had to pivot?

Like I shared earlier, Processology was initially launched as Max consulting. Here, the offer was to give general business consulting in any area required by our clients. But understanding the real challenges faced by our clients of cluttered and complex operations causing bad customer and employee experiences, as well as slow business returns, made us pivot and start Processology.

And while our initial solutions of process discovery and improvement were useful for our clients, we quickly realized that while they also needed expert help with executing the process improvement strategy. Their business priorities did not allow them time to focus on process improvement. That’s when we pivoted our solutions and expanded them to a complete package of process design, process improvement, process development, and process management solutions, enabling our clients with fully developed processes, platforms, and the training their teams needed to be successful.

Contact Info:

• Website: https://www.processology.net/
• Instagram: http://instagram.com/processology
• Facebook: http://www.facebook.com/processologyco
• Linkedin: http://www.linkedin.com/company/processology
• Twitter: http://twitter.com/intent/follow?source=followbutton&variant=1.0&screen_name=processology
• Youtube: http://www.youtube.com/channel/UCIPvYDq50Ep8pNJ9QDPbY4Q?sub_confirmation=1