We caught up with the brilliant and insightful Maria Dominguez C. Geraci a few weeks ago and have shared our conversation below.

Hi Maria , thanks for joining us today. undefined

At ACP Billing Services Inc., our mission is to empower healthcare practices through exceptional medical billing, medical coding, business management, and patient services that ensure compliance and financial health. This mission is deeply meaningful to me because it stems from my own journey in healthcare. Having worked in the field since 2013, I witnessed firsthand the challenges that healthcare providers face, from navigating complex regulations to managing billing inefficiencies.

I realized that many practitioners, especially smaller practices, struggle to focus on patient care because they are bogged down by billing and coding issues. My mission is to alleviate that burden not only for providers but also for patients. I believe that patients deserve clarity and support in their healthcare experiences, which is why I’m committed to ensuring that our services facilitate better access to care and improve the overall patient experience.

For me, this mission is about more than just business; it’s about making a tangible difference in the healthcare landscape. I want to create partnerships based on trust and reliability, helping practices thrive while ensuring they remain compliant with the ever-evolving healthcare regulations. Every success story from our clients reinforces the importance of this mission for me personally, driving me to continue advocating for accessible and effective billing, coding, business management, and patient services in healthcare.

Maria , love having you share your insights with us. Before we ask you more questions, maybe you can take a moment to introduce yourself to our readers who might have missed our earlier conversations?

I’m Maria, the founder of ACP Billing Services Inc., and my journey in the healthcare industry began over a decade ago. I started working in medical billing and coding around 2013, initially as a way to support myself while exploring my passion for healthcare. During my five years in the field, I became acutely aware of the complexities and challenges that healthcare providers face, particularly smaller practices struggling with compliance, billing inefficiencies, and patient interactions.

In 2023, I decided to take the leap and start my own business, ACP Billing Services Inc., with a mission to empower healthcare practices through exceptional medical billing, medical coding, business management, and patient services. Our goal is to not only alleviate the burdens of billing and coding for providers but also to enhance the patient experience by providing clear communication and support throughout their healthcare journeys.

Our Services

Outpatient Services:

• Medical Billing: Comprehensive billing services for outpatient clinics, ensuring timely claims submission and maximizing revenue.
• Medical Coding: Accurate coding tailored for outpatient procedures and visits, reducing claim denials.
• Patient Services: Support for patients navigating their billing inquiries, insurance questions, and appointment scheduling.
• Business Management: Consulting services for optimizing outpatient practice operations and workflows.

Types of Outpatient Settings:

• Urgent care centers
• Specialty clinics (e.g., dermatology, cardiology)
• Primary care physician offices
• Physical therapy centers
• Ambulatory surgical centers

Inpatient Services:

• Medical Billing: Dedicated billing services for inpatient facilities, managing the complexities of hospital billing and insurance claims.
• Medical Coding: Specialized coding for inpatient procedures, ensuring compliance with regulations and proper reimbursement.
• Patient Services: Assistance for inpatients regarding billing clarity, insurance coverage, and discharge processes.
• Business Management: Strategic consulting to improve inpatient facility operations and enhance patient flow.

Types of Inpatient Settings:

• Acute care hospitals
• Rehabilitation hospitals
• Long-term acute care hospitals (LTACHs)
• Skilled nursing facilities
• Inpatient psychiatric facilities

What sets us apart is our commitment to personalized service. We understand that every practice is unique, and we take the time to build relationships with our clients, understanding their specific challenges and tailoring our solutions to meet their needs. Our goal is to create partnerships based on trust and reliability, allowing healthcare providers to focus on what they do best—caring for their patients.

I am most proud of the positive impact we’ve made on our clients’ practices. Hearing stories of how our services have allowed providers to focus on patient care instead of being overwhelmed by billing issues reaffirms why I started this business. Each success story motivates me to continue advocating for accessible and effective healthcare solutions.

I want potential clients and followers to know that at ACP Billing Services Inc., we are dedicated to supporting healthcare practices and their patients. Our mission goes beyond just business; we strive to make a tangible difference in the healthcare landscape. By combining industry expertise with a personalized approach, we aim to be a trusted partner in navigating the complexities of healthcare billing and management.

What do you think helped you build your reputation within your market?

Building a strong reputation within the healthcare billing and coding market has been a multifaceted journey for me. Here are several key factors that have contributed to establishing my credibility and reputation:

1. Expertise and Experience: My background in medical billing and coding, combined with hands-on experience in the industry, has allowed me to develop a deep understanding of the nuances and complexities involved. Starting my career in 2013 provided me with insights into the challenges that both healthcare providers and patients face, which has informed my approach to service delivery.
2. Personalized Service: At ACP Billing Services Inc., I prioritize personalized service tailored to the unique needs of each client. By taking the time to understand their specific challenges and goals, I have been able to build strong, trust-based relationships. Clients appreciate the attention to detail and the customized strategies we provide, which has led to positive word-of-mouth referrals.
3. Commitment to Compliance: In a field where regulations are constantly evolving, my commitment to compliance has been crucial. By staying updated on the latest regulations and industry best practices, I have been able to help clients navigate complex billing and coding requirements successfully. This dedication has fostered trust and reliability among clients, reinforcing our reputation as experts in the field.
4. Client Success Stories: The success of my clients has been a powerful testament to our effectiveness. When healthcare practices see improved revenue cycles, reduced claim denials, and enhanced patient satisfaction as a result of our services, they become our best advocates. Sharing these success stories and testimonials has helped solidify our reputation in the market.
5. Continuous Learning and Adaptation: I believe in the importance of continuous learning and adapting to industry changes. By attending workshops, conferences, and training sessions, I ensure that both I and my team are well-equipped with the latest knowledge and skills. This commitment to growth not only enhances our services but also demonstrates our dedication to providing the best possible support to our clients.
6. Networking and Community Involvement: Actively participating in healthcare-related networks and community organizations has helped me establish connections within the industry. These relationships have led to valuable collaborations and referrals, further enhancing our presence and reputation in the market.

Overall, building a solid reputation takes time, effort, and dedication. By focusing on expertise, personalized service, compliance, client success, continuous learning, and community involvement, I have been able to establish ACP Billing Services Inc. as a trusted partner for healthcare practices.

Can you tell us about what’s worked well for you in terms of growing your clientele?

The most effective strategy for growing my clientele at ACP Billing Services Inc. has been a combination of relationship-building and demonstrating the value of our services. Here’s a closer look at how this strategy has unfolded:

1. Building Trust Through Relationships: Establishing and nurturing relationships with healthcare providers has been paramount. I focus on understanding their unique needs, challenges, and goals. By actively listening and engaging in meaningful conversations, I have built a network of trusting partnerships. These relationships not only encourage referrals but also create a sense of loyalty among clients.
2. Delivering Exceptional Service: Providing exceptional service is at the core of our growth strategy. By consistently delivering accurate billing and coding, prompt responses to inquiries, and personalized support, we have fostered a reputation for reliability. Satisfied clients are more likely to recommend our services to their peers, which has been a significant driver of organic growth.
3. Leveraging Client Success Stories: Sharing success stories and testimonials from our clients has been an effective way to showcase the tangible benefits of our services. By highlighting how we have helped practices improve their revenue cycles, reduce claim denials, and enhance patient satisfaction, we create a compelling narrative that resonates with potential clients.
4. Targeted Marketing and Networking: I have engaged in targeted marketing efforts aimed at reaching specific healthcare niches, such as primary care, specialty clinics, and outpatient facilities. Attending industry conferences, local health fairs, and networking events has allowed me to connect with potential clients and establish our presence in the market.
5. Educational Content and Resources: By creating informative content—such as blog posts, webinars, and guides on billing and coding best practices—I have positioned myself as a knowledgeable resource in the field. This educational approach not only helps current clients but also attracts potential clients seeking guidance. When they see us as a source of valuable information, they are more inclined to reach out for our services.
6. Referral Programs: Implementing a referral program incentivizes current clients to refer us to their colleagues and peers. By offering discounts or additional services for successful referrals, we encourage satisfied clients to actively promote our business, further expanding our clientele.
7. Engaging with Social Media and Online Presence: Maintaining an active online presence through social media platforms has allowed us to reach a broader audience. Sharing industry insights, updates, and client success stories has attracted potential clients who appreciate our expertise and approach to service.

Overall, the combination of relationship-building, exceptional service delivery, targeted marketing, educational initiatives, and leveraging referrals has proven to be the most effective strategy for growing my clientele. By continually refining these approaches and adapting to the evolving needs of healthcare practices, I aim to foster long-term relationships that contribute to our continued growth.

Contact Info:

• Website: https://www.acpbillingservicesinc.com/
• Instagram: https://www.instagram.com/acp_billing_services_inc/profilecard/?igsh=OGQ5ZDc2ODk2ZA==
• Facebook: https://www.facebook.com/profile.php?id=61559885261316&mibextid=LQQJ4d
• Twitter: https://x.com/acpbillingsinc?s=21
• Yelp: https://yelp.to/peaZx7rGZQ
• Other: Google Business Page:https://g.co/kgs/tPCHNFt

  Better Business Bureau:

  https://www.bbb.org/us/ca/tustin/profile/medical-billing/acp-billing-services-inc-1126-1000112086