We recently connected with Mandy Carstensen and have shared our conversation below.

Mandy, looking forward to hearing all of your stories today. Looking back, what’s an important lesson you learned at a prior job?

Throughout my various professional roles, I’ve learned the importance of customer service and the impact it can have on a business. While the services we offer may not be groundbreaking, I strive to differentiate my company through exceptional customer service. This lesson has taught me that by prioritizing the needs and satisfaction of customers, businesses can build strong and loyal relationships that drive success.

Awesome – so before we get into the rest of our questions, can you briefly introduce yourself to our readers.

Fashion and organization is in my blood and helping others improve their lifestyle is my passion. My belief that you should always leave a place better than you found it has led me to the creation of STYLED a home organizing and wardrobe styling company.

I have been in the retail industry longer than I have not — with extensive experience coast to coast in customer service and variety of sales roles in boutiques, fashion houses and department stores. I have also had the opportunity to work designers and I have truly loved it all. For me, it is all about making my clients feel good, confident and reducing stress in their everyday life.

My goal has always been to curate a space that is customized and unique to each individual client in combination with adding ease to their life and most importantly making them feel good about themselves and their home.

Beginning of the decade, with clients spending more time at home, I expanded from my business beyond closets to organizing all spaces in a residential capacity — kitchens, pantries, nurseries, offices, garages, laundry and linen rooms. Decluttering and creating manageable, organized spaces within your home is the value of STYLED.

What’s been the best source of new clients for you?

REFERRALS are hands down the best source of new clients for me from existing clientele. They can speak from going through the client experience in addition getting organized and refining your wardrobe truly does simplify their lives – more than they imagine, so in a service based industry, that speaks volumes.

How do you keep in touch with clients and foster brand loyalty?

Building a brand loyalty starts with a positive first impression and continues through the entire client experience. I prioritize establishing clear communication from the start, so staying in touch with my clients is effortless and something they have come to expect. I follow up after the job is done and ensure their satisfaction and that service I provided is functional, manageable and continues to eliminate stress. In these follow ups, I ask when they would like me to follow up with them to schedule a refresh of the service. To keep the relationship personalize, I add personal touches success as remembering birthdays and anniversaries. By showing genuine care and interest in my client’s lives, relationships are created and developed establishing a strong reputation for my brand and foster long term loyalty.

Contact Info:

• Website: https://www.styledbymandy.com
• Instagram: https://www.instagram.com/_styled.bymandy_/
• Linkedin: https://www.linkedin.com/in/mandycarstensen/

Image Credits
Kaelin Davis, Randi Roberts