We were lucky to catch up with M.K. Harris recently and have shared our conversation below.
M.K., looking forward to hearing all of your stories today. Do you wish you had started you own firm sooner?
My journey to starting this fabulous business was a rollercoaster of excitement and growth! Looking back, I knew starting sooner wouldn’t have been the right call. I needed time to find my true focus, discipline, and that inner spark that sets the world on fire.
And you know what they say? Waiting for the perfect moment is like waiting for a unicorn to trot into town – it’s just not happening! So, I grabbed life by the glitter and decided to take that leap when I did.
When the stars aligned, and the universe whispered, “Now is the time,” I was ready, my passion ignited! The feeling of being in sync with my purpose was electrifying. With that fire in my heart and the confidence to match, I danced into the world of entrepreneurship.
Looking back, I wouldn’t change a single thing. Each twist and turn, every challenge, has shaped me into the dynamic entrepreneur I am today! Embracing that perfect timing and riding this whirlwind journey has made all the difference.
So, remember to trust in the timing of your dreams, and don’t let the glitter fade away. Embrace the adventure, seize the moment, and sparkle your way to success!
Great, appreciate you sharing that with us. Before we ask you to share more of your insights, can you take a moment to introduce yourself and how you got to where you are today to our readers.
I am M.K. Harris, and I’m thrilled to share the magical world of Peace of Cake and its delightful extension, Parcels & Peace, with you!
My journey in this industry began with a genuine dedication to serving others. Witnessing the incredible ability of my mother and grandmother to manage their schedules effortlessly inspired me to become a personal assistant. I wanted to provide the same level of support and bring peace of mind to those in need.
Peace of Cake specializes in managing high-profile households and offering support to small business owners across various industries. With over 15 years of experience in hospitality, finance, education, customer service, event planning, and client management, I’ve developed a joyful yet organized approach to my work.
In an effort to combat holiday stress and spread joy, Peace of Cake launched Parcels & Peace. We believe the holidays should be a time of love, family, and cherished memories. Our mission is to be your source of peace during this special season. We offer 11 different options to choose from, including Traditional, Kids, Festive, and Neutral parcels, all wrapped with love.
Our services don’t stop there! We also offer personal shopping, pickup, and surprise delivery services. We take care of all the details, wrapping all your goodies with the utmost care.
At Parcels & Peace, we solve the problem of holiday stress and last-minute shopping frenzies. Our thoughtful parcels and personalized services ensure you can focus on what truly matters – creating cherished memories with your loved ones.
What sets us apart is our genuine dedication to creating a seamless and stress-free holiday experience. We go above and beyond to provide exceptional attention to detail, anticipating and fulfilling your needs before you even express them.
We encourage you to ask for help rather than buying into a work-hard “hustle” culture. We know that constant hustle and stress don’t promote peace; in fact, they can have a negative impact on your health. Working hard is essential, but we believe in working smart and taking time to care for yourself.
What am I most proud of, you ask? Oh, it’s the joy we bring to our clients during the holiday season. Seeing their faces light up with happiness is simply enchanting.
Dear potential clients, followers, and supporters, I want you to know that at Parcels & Peace, we are all about creating magical moments. Let us be your source of peace this holiday season, and allow us to sprinkle a little extra sparkle into your celebrations.
So, be sure to remember us when the holidays approach, and we’ll be there to spread love, joy, and a dash of fairy dust!
Can you tell us about a time you’ve had to pivot?
For the past 18 years, I’ve immersed myself in the hospitality industry, delivering exceptional service as a concierge. During the last holiday season, I noticed the struggle people faced with wrapping and delivering gifts. That’s when a brilliant idea struck me.
After thorough market research and customer conversations, I realized there was a huge demand for a specialized Christmas wrap and delivery service. People wanted convenience and a stress-free holiday experience. So, I decided to step up and provide the solution they needed.
With my background as a personal concierge, I had the perfect skills to make this transition. I honed my gift-wrapping expertise, invested in top-notch materials, and partnered with local businesses for flawless deliveries. The positive feedback from early customers fueled my determination to excel in this new venture.
What truly excites me is combining my passion for organization and exceptional customer service with the holiday spirit. I’m committed to creating a memorable and stress-free experience. With every gift beautifully wrapped and delivered with care, I aim to make the holiday season even more joyful for my amazing customers.
From personal concierge to Christmas wrap and delivery service, my journey reflects thoughtfulness, dedication, and the desire to brighten the holidays for everyone I serve. Get ready for an extraordinary and hassle-free gift-giving experience that will leave you smiling from ear to ear.
How do you keep in touch with clients and foster brand loyalty?
At Peace of Cake, we have a comprehensive approach to keeping in touch with our clients and fostering brand loyalty. We understand the importance of maintaining strong relationships and providing personalized service. To achieve this, we utilize various strategies, including:
Email Blasts: We regularly send out email blasts to keep our clients informed about our latest offerings, updates, and exclusive deals. These emails are designed to be engaging, informative, and relevant to their needs.
Personal Touch Emails and Calls for Holidays and Life Events: We take the time to send personalized emails and make phone calls during holidays and special life events. These thoughtful gestures show our clients that we genuinely care about them beyond just business interactions.
Fostering Relationships with Clients: Building strong relationships is at the core of our approach. We invest time in understanding our clients on a deeper level, which allows us to tailor our services to their specific preferences and needs.
Asking Questions to Proactively Identify Future Opportunities: We believe in proactive communication. By asking questions and seeking feedback, we can identify future opportunities where we can provide valuable assistance and support to our clients.
Our goal is to create a lasting positive impact on our clients’ lives. By staying connected and engaging with them through various means, we ensure that they feel valued and cared for. This commitment to personalized service and genuine care fosters brand loyalty and encourages our clients to turn to Peace of Cake whenever they need assistance or support.
Contact Info:
- Website: www.peaceofcakeconcierge.com; www.parcelsandpeace.com
- Instagram: peaceofcakeconcierge
- Facebook: Peace of Cake Concierge
Image Credits
Payton Wright Photography – Nashville, TN Client: Pierre Franklin – Build Productions