We’re excited to introduce you to the always interesting and insightful Lou Marsella & Mario Piteo. We hope you’ll enjoy our conversation with Lou Marsella & below.

Lou Marsella &, appreciate you joining us today. Risk taking is something we’re really interested in and we’d love to hear the story of a risk you’ve taken.

Both Mario and I were in our 20’s working in a salon that was going out of business. We didn’t know what we were going to do. So we came up with an idea of opening up our own business. This way everyone in the salon would have a place to go. We search high and low in our area and could not find a space that would accommodate us. Either there was a salon already or they did not want a hair salon. We finally stumbled upon an office building that was in foreclosure. The Bank just wanted to fill it up with anyone they could get, so we went with that. Everyone told us well the space is on the second floor we shouldn’t do it. But we were young and had nothing to loose. We went for it! Now we are here 32 years and it was the best thing we ever did! There have been challenges along the way, but we handle them one and a time and we have become on of the go to places in our area for color!

Great, appreciate you sharing that with us. Before we ask you to share more of your insights, can you take a moment to introduce yourself and how you got to where you are today to our readers

Our brand is the best quality work we can provide our guests. Our guests come first! We are here early, late, on our days off to accommodate as best we can. We are a L’Oreal Platinum Salon, exclusively. We only carry and use L’Oreal products.
All of our Team Members are trained through L’Oreal and Sassoon.
We as team members try to do our best to make each and every guest happy and love their hair. We will not do anything we feel will damage or compromise the hair in anyway.
We have become know as the go to Salon for anyone who has had a bad experience with color or has had a mishap during COVID when they had to color their hair at home and it has become a disaster.

Let’s talk about resilience next – do you have a story you can share with us?

Well as everyone knows Covid had an effect on everyones business. Especially the beauty industry. We had to close for 2 months but unfortunately our rent was still due even though we tried to negotiate a decrease from our landlord we could not and still owed the same amount of rent for the 2 months. In addition, the next couple of months after the lockdown we saw a major decrease in our business. We had to come up with a solution. We came up with home hair color kits for our guests. These kits included: Personal color formulated as we do in the salon, instructions on how to apply, brush and gloves.
Our guest loved the fact that we made the home kits for them and it kept us afloat

How’d you build such a strong reputation within your market?

The fact that we are in our location for so long and we pride ourselves on our work and making each guest feel special.

Contact Info:

• Website: www.incognitohairsalon.com
• Instagram: instagram.com/incognitohairsalon
• Facebook: Facebook.com/incognitosalon